"I booked this hotel as a surprise holiday for my parnters 30th birthday and, to be honest, we weren't blown away by it. I would like to state that the location is good, close to the beach and the old town, the room was spotless, and the housekeeping and breakfast staff were fantastic, but unfortunely we felt there could have been a lot of improvement elsewhere.
I booked this holiday specifically so that we could visit during the school holdidays as my partner works in education and I am a mature student, the dates worked for us. However as a consequence of this, we were very limited with certain things as "the hotel is closing for the winter". When attempting to order food we were told that we couldn't have chicken on some dishes yet it would be available for others because "the hotel is closing for the winter". We ordered room service on our 2nd day, and yet when we attempted to order room service on our 4th day we were told that they didn't do room service as "the hotel is closing for the winter". On our 3rd day, we were looking to book a couples massage but told that couples option was not available because "the hotel is closing for the winter". What really took us by surprise was that when we asked if we could have a late check out (as our transfer wasn't arriving until 6pm), we were ubruptly told no as "the hotel is closing for the winter". To my utter horror, we were then told that the latest we could be back at the hotel on the day of departure was 5pm to collect our bags and that after that we were expected to wait in the street, in the dark I might add, with all of our belongings and luggage. Essentially, we were being kicked out to fend for ourselves until the transfer arrived at 6pm because (and you've guessed it) "the hotel is closing for the winter". At NO POINT during the booking process, or the run up to our holiday, was I informed that this would be the case otherwise I would have more than likely changed the dates, or cancelled altogether. What was supposed to be a relaxing, refershing birthday surpise eventually became a bit of a nightmare. This attitude towards guests is totally unacceptable and I hope that this doesn't continue to happen to other people. Thankfully there were another group of guests waiting for our transfer so when we arrived back in time for 5pm, we were begrudingly told that we could stay until 6pm. Nontheless this was too little too late as by this time we had already organised our day around this and it had already caued a day and a half of unessessary stress and upset.
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