"This is absolutely not a five‑star hotel or complex. I would rate it a three‑star at best. The entire place looks nothing like the photos. It was dirty, the staff were rude, and the buffet was extremely poor. My friend and I took our two boys (both 11), and none of us enjoyed or rated this place at all.
Buffet
• Breakfast: Very poor choice, and the fruit was old and rotten.
• Lunch: Basic and uninspiring.
• Dinner: Tasteless food, mostly the same options every night, not much variety, not served hot, and definitely not fresh.
Rooms
For the price of a supposed five‑star hotel, you expect daily cleaning. Instead, nobody entered our room for days. We had to get the manager involved. When housekeeping finally came, they quickly made the bed and mopped the floor. The sheets were never changed. One of the beds was broken, and there was dirt and dust everywhere.
Toiletries
Despite advertising shampoo, conditioner, and body wash, none were provided. Luckily, I had packed my own.
Pool
We visited in May and the pool was freezing. The kids wouldn’t go in. It was also extremely windy—chairs were blowing into the pool at one point, and the kids had to pull them out because no staff were around.
Entertainment
Pretty much non‑existent unless you enjoy pool aerobics.
Photo Staff
The staff selling photos were pushy and rude. They stand right where you enter for breakfast, so you can’t avoid them. The whole photo setup felt like a scam.
Coffee
Awful. I ended up walking to a bar down the road every morning just to get a decent latte.
Kids Club
Rubbish. The boys went once and begged not to go back because it was so babyish.
The slide area was good, although we did see a couple of children get hurt—so keep an eye on your child.
The football club costs extra.
Check‑In
We arrived in the early hours of the morning, and the receptionist seemed more interested in collecting the resort tax (around 150 euros), something we were never made aware of beforehand. We also was very hungry but there was only some very hard spaghetti available.
Activities
The ping‑pong table didn’t have any balls. We ended up buying a pack of cards just to keep ourselves entertained. The Irish bar is poor, you expect some sort of entertainment.
Onsite Shop
Do NOT buy from the onsite shop. It is ridiculously overpriced. There are two shops less than a minute’s walk away with far cheaper prices. The woman in the onsite shop was incredibly rude and told the boys to move away when they were simply looking at the toys (they weren’t touching anything).
Spa
Do NOT sign up for the spa. We paid nearly 300 euros and were promised a massage and facial. Instead, we got a 30‑minute massage—nothing like what was advertised.
Bar
The bar doesn’t sell cider and had no Baileys, Tia Maria, or Disaronno. It’s mostly cheap‑tasting cocktails—think sickly piña coladas.
Ice Cream Hut
The kids enjoyed it, although on several days there were no sprinkles or sauce available.
I strongly would not recommend if you are looking for somewhere fun, clean and 4 or 5 star. We were so dissapointed, as were the other families we spoke to. Nobody could understand how they are able to get away with what is advertised against what you get."
