Sun Beach Resort

"We were moved here after the hotel we booked closed early for the season. We weren’t disappointed overall. View to die for. We landed late but was left food and drinks in our room. Hotel very clean, room cleaned daily and little touches left. Few changes need to happen though. Food is lukewarm at best! It’s very nice just not kept hot. Staff don’t seem overly happy, if you don’t like your job guys leave! Your a long time dead, work to live not live to work. If you want a little pamper go see the hairdresser hands down one of the best blowdrys I’ve ever had! I nearly fell asleep. Overall good break away."

"We arrived very late with two small children and were left waiting for half an hour which wasn't a great first impression. We have a 2 bedroom apartment which is very basic but serves its purpose. We have had several problems in the bathroom, broken sink and dirty drain water coming up through the floor which flooded the bathroom but was fixed . We have all woken every morning with bites and when we went to the pharmacy we were told they are bed bug bites. The spare pillows are lumpy and the stuffing is coming out of them. Air conditioning does not work and is only warm air. The food in the restaurant was cold but when we raised this issue we were shown the microwave that is available. Food is nice and the staff in the restaurant are very helpful and polite. We are here end of season and the website states that kids club and animation ends mid October however absolutely no entertainment on a night. When I raised this issue the customer relations woman asked to speak to me and explained that children's activities stop mid October, I explained that kids activities and evening entertainment are 2 different topics and was told she would take this on board but unfortunately could not help me, had we been aware of this we would not have booked. The pools are freezing cold and the toilets around the pool consist of 1 cubicle and the lock in both the male and female cubicle does not work. The bar staff around the pool are friendly and helpful. The pool bar has run out of the original coke and this has not been replaced probably because it is end of season. We were woken very early this morning by maintenance drilling and banging. We have been to lots of hotels end of season and there policy has always been the hotel will run the same as any other time until the last guest leaves, it's a shame this hotel does not have the same policy. We paid a lot of money to stay here and feel it has been a waste of our money, the hotel is slowly closing around us which gives the impression that we are an inconvenience. And having to pay for hotel beds on the beach is disgraceful for an all inclusive hotel aswell as also having to pay extra for things such as fresh orange juice. I would not recommend this hotel there are much better all inclusive hotels in Rhodes that look after and value there customers."

"The hotel Sun Beach Resort is situated in a beautiful little corner of the island. Being located directly at the beach, you have an extraordinary view from the restaurant and even from the hotel room balcony. What we enjoyed most was the very kind and helpful service especially from the waiters. We would especially like to mention Ilias since he was always very friendly and welcoming. We always felt taken care after."