"Extremely disappointing – nowhere near a 5-star experience
I rarely leave negative reviews, but this experience was so disappointing that I feel it is important to be completely honest.
The biggest issue is that this hotel simply does not live up to its 5-star rating. The beautiful location and surrounding nature create high expectations, but unfortunately, almost everything beyond the beach falls far below the standard you would expect from a luxury resort.
The room was extremely basic. The minibar was not prepared, and the overall condition and presentation of the room felt much closer to a standard 3-star property than a 5-star hotel. There was very little attention to detail, which is exactly what differentiates a luxury hotel from an average one.
The hotel itself felt neglected and poorly maintained in several areas. There was no sense of luxury, refinement or attention to detail.
For families, the kids club was particularly disappointing. It was tiny, boring and offered very little for children. Calling it a kids club gives the wrong impression — it felt more like a small room with very limited activities. For a resort that clearly welcomes families, this is simply not good enough.
The food was by far one of the biggest disappointments. The variety and quality were nowhere near what I would expect from a 5-star hotel. Some days there was fish at lunch, but on other days the buffet seemed to revolve around the same basic dishes — stuffed eggplant, beans and pork. At the beach, the food selection was even worse, with very few options that were genuinely appealing.
Breakfast was equally disappointing. There was soup for breakfast, yet there was no proper baby-food section or even a decent selection of simple foods suitable for babies. We literally had to ask for a banana, and finding avocado seemed like asking for something extraordinary. For a family resort, this should not be considered a luxury.
The service was another major disappointment. Staff at the beach, restaurant and other areas often appeared tired, uninterested and completely lacking initiative. Instead of anticipating guests’ needs, you had to repeatedly call someone over just to receive basic service. This is not what 5-star hospitality looks like.
The experience at reception was not much better. One of the reception staff members had a rather artificial and overly delicate manner of communicating, which unfortunately did not translate into genuine professionalism. When looking for our reservation, he even asked whether we might be staying at another hotel and was almost ready to send us away. Not exactly the welcome you expect after a long journey.
We also had repeated problems with the room key card, which stopped working several times. On more than one occasion, we were left having to look for assistance and even disturb neighbouring guests because we could not properly access our room.
To be fair, the beach and the surrounding nature are beautiful. This is genuinely the strongest point of the property. The location has enormous potential.
But beautiful nature cannot compensate for poor service, basic rooms, disappointing food, inadequate facilities for children and a general lack of attention to detail.
After staying at many hotels, I can honestly say that this was one of the worst hotel experiences I have ever had.
The hotel may have the location and the natural beauty to become something special, but based on our experience, it is nowhere near a 5-star standard. Not even close.
The five stars feel completely undeserved."