Mykonos Essence Adults Only

"This is the third and final hotel of our three island trip and what a disappointing end it is Upon arrival we felt as though we were an unwelcome interruption to the chap on reception. All he said was breakfast starts at 8.30am just feel free to take a photo of the information on the counter. Then taken straight to our rooms. No welcome, no introduction to the hotel, no information as to where the facilities were including the pool, no welcome drink (this is something clearly shown on the website). I got a coffee from the bar and was charged an extortionate amount of €4.50 for a small cup. It didn't even come with milk or sugar which had to be asked for. One morning, we went down for the early light breakfast as we needed to leave for a trip. On the information it stated this was available from 8am. Got there and there was nothing. The lovely lady who was working the reception area said 8.30am it will be ready but we could have coffee. I said that this states at reception it is available from 8am and showed to which she said she didn't know anything about it. To top it off, the coffee machine wasn't even working. The rooms. These are comfortable however there was no privacy as anyone walking past or staying in the property next door could see straight into the rooms. This meant the curtains had to be closed just for some privacy. One if our party complained about noise and light pollution from the corridor due to the massive gap at the bottom of the door. Receptions solution was "we can give you a towel to put under the door". Overall, the hotel us ok but it is the staff who let it down. No sense of urgency nor do they appear to care. Very poor experience. Guests appear to be an inconvenience to the staff"

"We have been to lots of Greek islands and lots of hotels, this is one Hotel we would not recommend, mainly because of the food quality and the non- helpfullness of the staff Hotel is a good location, with beautiful views, theres a few steep hills to get to the hotel so no good if you have walking difficulties. On arrival we were told that the half Board option that we had booked for had to be taken between 12-5pm, we did explain that we go out during the day exploring and would like our main meal in the evening, as that is what I thought HB options are, Ive never known one to be during the day. We were told you can have a pizza or toasted sandwich in the evening, we said thats not good enough as we have paid for this but the receptionist said you have to take it up with your agent, there was no manager around and they did not want to help at all. Our room was very spacious and clean, cleaned daily, it was a family room with a large DB bed and three singles, not sure why we were given such a large room for two people and its an adult only hotel, there was no view only a white wall, table and chairs on the patio looking onto the wall, it wasn't an issue as we are out all day but the evenings we would usually sit out with a nice view. There is a double wardrobe no other storage or draws so our things were left in our suitcases, ( I do like to unpack properly) The towels and robes are not what I would expect for a 4* they were grey and frayed esp the robes. We did ask to be moved to the rooms with a view but were told they are fully booked, the rooms did not get used the whole week we were there, as we did check, with other guests as everyone was very sociable and we were all complaining about the food quality. No tea/coffee facilities. Breakfast was very poor, the receptionist and one kitchen staff do breakfast its buffet style, good if you like eggs, Cold boiled eggs, fried eggs, scrambled egg and omelettes everyday with fatty bacon and a sausage, Tin peaches and watermelon and Honeydew melon was the only fruit everyday with yoghurt, bread and croissants with jam and honey, there is a lovely shop in the town that we used to buy bananas, grapes etc even bought some granola. Ornos town is lovely resort right on the sea, Sea taxis to do trips on to other beaches, very nice restaurants one in particular we visited 4 times 'To Apomero', great staff and food very good, Multi 5 Complex was a pleasant surprise too, In Mykonos town Le Petite Taverne was also lovely. Buses in to Mykonos town from Ornos beach is 2 euros takes around 10 mins, greats service. Overall our holiday was very nice and relaxing but I would not recommend this hotel."

"Definitely not a 4 star, 2/3. For us. Good location but steep hills to get back to hotel, not suitable for people with walking difficulties. Beautiful views. Rooms clean and cleaned daily. We had room 206 was given a family room with 5 beds for 2 people in the basement area, no views only a white wall, but it did have a good sitting area with a large table. We did ask to move and was shown a room which was worse, what was annoying was that we asked for a few certain rooms and was told they are booked, no one was in those rooms all week we were there. The robes are not the best, a dirty gray colour and fraying. No Tea/ coffee facilities in room. No storage only one double wardrobe, no draws so a lot of clothing stayed in our suitcase. On checking in we was told the half board three course meal is between 12-5 which we was not told before hand and it wasn’t made clear on the website, we did ask reception if that can be changed as we go out exploring everyday and don’t get back till after those times, he just said no, you need to take it up with your agent, you can have a pizza or toasted sandwich in the evening that’s all we offer, so beware when booking, as they are not prepared to help out at all. Breakfast was very poor, good if you like eggs, cold boiled eggs, fried eggs, scrambled eggs and omelette are on offer with a Greek sausage and some fatty bacon. Tin peaches, watermelon and honeydew melon and yoghurt with the usual nuts & honey everyday and the usual bread and croissants and sliced packet ham and cheese. . This food never changed, we had to buy our own bananas, grapes apples and even a box of granola from the local supermarket which had a great choice. One morning we had to ask for cups, nuts, coffee machine needed water in and cutlery. Buses run regularly from the beach for €2 great service into town or you can go by bus to Ana Mera Monastery ( lovely trip to do) from the old port in Mykonos town for €2. Such a great service. Beach taxi from the local beach is €20 pp, great trip to do and see 5 other beaches or you can stay on till the last stop and wait 45 / 1 hr and return or just hop on hop off, second stop Platys Galios was a lovely little stop it’s the only one with a few shops bakers and restaurants. Overall we had a lovely holiday on a beautiful small calming and peaceful island the only thing that let it done was the hotel food and staff. I would recommend a restaurant called To Apomero in Ornos, we ate there 4 times food was fresh and tasty, another great place was La Petite Taverne in Mykonos town. Also in Ornos Multiplex 5, was really unsure of going in but food was great. In Mykonos town amounts the amazing little alleys there is Gioras bakery down a few steps very old husband & wife work in it’s over 400 yrs old and always been a bakers. Wandering around Mykonos town is beautiful with all the quirky alleys and Little Venice and the windmills are a must to see. Would I recommend this hotel ….No"