Elinotel Sermilia

"Review: I have just returned from a 7-day vacation organized by the Rainbow tour operator, and it was hands down the worst holiday of my life. This hotel does not deserve even 3 stars, let alone 5. The primary reason for this disaster is the hotel manager – an incredibly rude, arrogant, and hostile person who treats guests like an unwanted nuisance. She never smiles, ignores guests, and refuses to say "good morning." Here is a list of the shocking failures we experienced: Disastrous Check-in: Upon arriving in a group of 7 people, instead of a warm welcome, the manager aggressively demanded physical vouchers. When we tried to resolve it via our holiday rep, she snapped that she "had no time to talk." Minutes later, she started checking us in anyway without looking at her phone, proving she had all our data in the system the entire time. She created an incredibly stressful and toxic atmosphere right from the start. Substandard Room & Broken Promises: We booked a family room for 3 adults. Instead of a proper sofa bed, a cheap, narrow, metal rollaway bed with springs was crammed inside. It is fit for a child, not an adult. My requests to change it were flatly refused by the manager. I spent 7 nights on this camp bed and woke up every day with severe back pain. Furthermore, the manager refused to provide a third chair for the balcony, claiming "only two chairs per balcony are allowed." (Thankfully, a kind maid brought us one anyway). There was also no kettle, cups, or glasses, despite being clearly listed in the offer. Terrible All-Inclusive Food & Drinks: The food was a joke. Dishes were constantly cold, repetitive, and completely unlabeled (the signs were empty). For a 5-star hotel, the selection was tragic: only 1 type of yellow cheese and 2 types of cheap processed meat. Tomatoes were pre-mixed with onions, and cucumbers with chives, making it impossible for people with dietary preferences/allergies to eat plain vegetables. There was no butter at dinner. Fruit selection was limited to watermelon and apples; other fruits (like 2-3 bananas or plums) were used purely as decoration, and some were literally rotten. No desserts, just 2-3 types of dry cake. The All-Inclusive bar lacked advertised alcohols, including Aperol. There was absolutely no animation or local music. Public Humiliation of a Guest: The absolute peak of the manager's scandal happened on our departure day. A female guest walked into the restaurant for breakfast at 7:04 AM (breakfast is officially open from 7:00 AM). The manager literally kicked her out, shouting "GET OUT!" in front of everyone. This is a severe violation of human dignity. Even local shopkeepers told us that 90% of the guests leave this hotel completely disappointed. If you value your money, health, and mental well-being, DO NOT book this hotel. The back pain from the camp bed will remind me of this nightmare for a long time."

"Hello everyone, I normally don’t write reviews, but this hotel has given me no choice. I am extremely disappointed with this hotel and with the way it presents itself. Based on the photos and website, you would expect a beautiful 5-star hotel, but nothing could be further from the truth. It honestly feels like we have been misled. In my opinion, this is more like a 3-star hotel, and I genuinely don’t understand how this hotel can present itself as a 5-star property. Something really needs to be done about this so that more people don’t end up disappointed like we did. The reasons for my disappointment are the following: 1. The rooms are not clean and are barely cleaned on a daily basis. Usually, the only things that are done are replacing the towels and making the bed. 2. The hygiene in the room is very poor. When we first entered the room, we immediately found three long hairs that were clearly not ours. A few nights later, this happened twice again. There was also an extremely strong chemical smell when we entered the room. The room had supposedly just been “cleaned”, but all we could smell was a horrible chemical odor. 3. The food is terrible. It is repetitive, there is very little choice, and on one occasion we were served a piece of pork that was not even properly cooked. Am I supposed to get sick while I’m on holiday? 4. The swimming pool closes at 6:00 PM, which is very early for a hotel where people are supposed to be enjoying their holiday. 5. The Sky Bar upstairs consists of little more than some lighting, tables and chairs. There is no music or atmosphere whatsoever. On top of that, I had to wait 10 minutes before I could finally order a drink. 6. The shower is absolutely terrible. The water pressure is so poor that it feels like something from the 1960s. The shower drain also smells awful. On top of that, the water temperature is inconsistent and occasionally suddenly turns cold. 7. The cleaning staff entered our room without permission after knocking on the door several times. You might say, “You could have called out or answered the door.” But I am paying for this room, my holiday and my privacy. The last thing I want is for someone to enter my room without permission, even if I don’t respond to the door. 8. There should also be more bins downstairs. I could not find a single one, although this is obviously a minor issue compared to everything else. In addition to the hotel itself, we have had extra expenses eating out in the area because the quality and choice of food at the hotel were simply unacceptable. The breakfast and lunch were reasonably okay, although there was still very little choice. In short, there is a lot of frustration and disappointment because you pay a significant amount of money and naturally have certain expectations — especially when you book a 5-star hotel. Unfortunately, those expectations were not met at all. I strongly advise anyone reading this not to book this hotel. I am convinced there are much better places to stay for the same amount of money. To the CEOs, management and those responsible: I sincerely hope that if you read this review, you will actually do something about these issues. People save money throughout the year to be able to go on holiday, and they deserve to get what they pay for. In my opinion, presenting a hotel like this as a 5-star property is completely unacceptable and very disappointing."

"⚠️ REVIEW BEFORE BOOKING: This did NOT feel like a 5-star hotel — especially considering we paid around €1,400 for only 3 nights. We paid around €1,400 for 3 nights, expecting a genuine 5-star experience based on the hotel’s description. Unfortunately, the experience was far below what we expected from a hotel at this price and standard. 1. Internet: The Wi-Fi was terrible. Most of the time it simply didn’t work properly, even though we were staying on the third floor. 2. Soft drinks: The soft drinks were extremely low quality and tasted more like cheap syrup than proper branded drinks. 3. Cocktails: The cocktails were equally disappointing. The quality of the ingredients was very poor — mostly syrup, artificial orange juice and Sprite. This is not what we expected from a 5-star all-inclusive hotel. 4. Beach and sunbeds: The hotel’s beach facilities were very poor. The umbrellas were in terrible condition and there was no proper beach bar. The sunbeds looked old, damaged and almost like they had been discarded somewhere and then placed on the hotel beach. Because of this, we ended up paying extra for sunbeds at another nearby beach. 5. Bathroom: There was no proper ventilation in the bathroom, which made it uncomfortable, especially after showering. 6. Food: The food was repetitive, with essentially the same options every day. There was also no clear information describing what type of meat was being served. 7. Room storage/drying space: There was nowhere suitable to dry wet swimwear or clothes. There was also not enough wardrobe/storage space for three adults staying in the room. 8. Fish service: On one day, fish was served for only around 15 minutes. We arrived approximately 15 minutes later and there was no fish left. Meanwhile, the same repetitive food options were available every day. For a hotel advertised as 5-star, this felt unnecessarily restrictive. 9. Pool and bar opening hours: There is a pool in the garden area, but it closes far too early — at 6:00 PM. During summer, especially at an all-inclusive resort, guests should be able to enjoy the pool later in the evening. We also wanted to get something to drink at around 12:15 AM, but the bar was already closed. If you pay for an all-inclusive experience, you expect drinks and facilities to be available for reasonable hours, especially during the summer season. Overall, we expected much more for €1,400 for three nights. The hotel may have a 5-star rating in its description, but many aspects of the actual experience simply did not feel 5-star. The biggest issue is the value for money. At this price, we expected better food quality and variety, better drinks, proper beach facilities, reliable Wi-Fi and generally much higher standards. Unfortunately, based on our experience, we would not choose this hotel again or recommend it to someone looking for a genuine 5-star experience."