Alia Palace

"Avoid at all costs this hotel is definitely not a 5 star hotel just returned from a holiday here Where do I start, I booked a room with private pool (thank god I did) as I have mobility problems and these are the only rooms that you can walk straight into otherwise you would have to go up flights of stairs with no lift which I would never have been able to do the pool was freezing so could not use which was a waste of money The buffet was a 1 star as was extremely small and definitely not a lot of choice food was cold a few times my partner had to bring it to staff for them to throw out it was like it was taken out of the fridge and just put out I can’t eat fish so when I went one night it was fish night (even fish in the salads) so ended up eating two tiny bread rolls, when I suggested to the hotel manager about more choice for people that could not eat fish I was treated so badly for saying this and asked did I read the labels for the dishes which I said I have to do that and when no label was with the dishes which happened I had to ask a member of staff and this night even when a member of staff said they would as the chef to do something I suggested even pesto pasta they came back with a flat out no Then the bar staff (excluding tallia) was every slow to bring your drinks so you had to order well in advance to get a drink for when you finish your drink you had And even doing this you where given a dirty look for doing this Than to top this holiday off we had 800 pounds taken from our room first the manager blamed us, we reported it to the police, the manager went to the police station to collect my partner while I stayed at the hotel on the way back suggested to my partner that I took the money (which left my partner fuming) did this manager think he would not come back and inform me what he said to him We asked for a paper with evidence that we reported it to hotel and police from the manager to a reply from him as..no I can’t give you anything This is the worse employee let alone a manager that iv ever come into contact with If you have any issues stay away from him you will be look down on and you will be blamed for anything and everything I have never done a review but seriously thought I had to do it to let others know before they go to this hotel The only positive I have for this hotel is the views that you get for taking photos"

"We are just back from a weeks stay here frm 7th may. We have stayed in many 5 star hotels & genuinely this is not that. This hotel is more like a 4 star but definitely not a 5. For me, a hotel needs to be 5 star quality in EVERY way not just some. Room: We stayed in a junior suite with a private pool. The room itself was nice, large ceilings with wooden beams & a dressing gown & slippers were provided. They had hotel buggys to give u a lift from reception to your room if required However, The bathroom, was quite dated. Lilac tiles, one sink, basic shower & cheap accessories ie bin & toilet brush- not expected from a 5 star hotel. The tv has 1 channel that in the evening shows a movie in English. There are however multiple French & German channels all day long. The pool was cleaned every morning, however was surrounded by trees so within an hour was full of bugs & bits off the trees. The room hardly got any sun so we spent the majority of time at the hotel pool which for me defeats the purpose of paying for a room with a private pool. There were broken tiles & the fence was in poor condition which I believe should all be fixed before a hotel opens for the season. I had an issue with the hairdryer constantly working then cutting off one evening as if it was almost overheating. Someone did come very quickly to look at it however in my opinion a replacement should have been provided immediately but he said he would check if they had any spare yet did not return. Also advised they would fix the hairdryer the next day & did not return to do this either. This was the only time I tried to use it. I believe that things like this should be resolved quickly & easily if this was genuinely a 5 star hotel. The road on the way to & from our room had obvious been fixed with new tarmac however it looked terrible. Again this is just another small thing that should be sorted for a 5 star hotel. Board basis: we booked this as a half board option- breakfast & dinner - as we like the option of exploring the local area. Be aware that the hotel is up a very large steep hill & there is a small town- pefkochori at the bottom. There is not much to do here at all. The hotel does have absolutely stunning views. We asked regarding adding on all inclusive on a day to day basis - again as we have done in many other 5 star hotels- great if you’re having a pool day etc & want to drink alcohol - as the cocktails are €15 each - however you were only allowed to upgrade to all inclusive if you added it on for the full remainder of your stay. As there wasn’t much to do nearby, we ended up adding this option but at €60 p/p per day, it added on a good amount to an already expensive holiday. Pool area: The infinity pools are stunning & there was always plenty of loungers available however the umbrellas could have been doing with being fixed as they looked old & frayed. Shuttle Bus:The hotel runs a free shuttle bus to & from the town & beach which is great, however the bus is dirty & in need of repair badly- the window was taped closed - so we chose to use the local taxis instead as it was only €5 each way. Again, definitely not 5 star quality. In conclusion, we enjoyed our week. It definitely allowed us to relax as there wasn’t much else to do nearby. The hotel could be so much better. The restaurant staff were all lovely. Extra shout out to George at the pool bar who always had a whiskey & coke ready for my husband every time he saw him. But this hotel is definitely not 5 stars."

"Beautiful views, but unfortunately this hotel is absolutely not the luxury 5-star all-inclusive experience it advertises itself to be. The hotel itself feels tired and dated in many areas, and the all-inclusive offering was honestly the worst we’ve experienced. During large parts of the day there was effectively nothing included to eat unless paying extra, despite the hotel later claiming “snacks” were available these consisted of stale pastries left sitting out for hours each day. No proper daytime food options, no casual snacks, and overall incredibly poor value for an all-inclusive package. The gym facilities were closed for most of our stay (one of the reasons we booked this hotel), and despite asking reception daily, we were never informed of the “alternative gym arrangements” the hotel later referenced in their complaint response. We also booked a junior suite with private pool, however maintenance staff repeatedly entered the pool area due to issues with the pool filter. On one occasion, a staff member entered without warning whilst I was topless sunbathing, which was incredibly uncomfortable and embarrassing given this was marketed as a private pool suite. The views are genuinely stunning, but overall this felt hugely mis-sold as a luxury 5-star all-inclusive holiday. Very disappointing for the price paid."