Alexandros Palace

"Room was very good, it had all the things like tv, wifi connection, safe, a/c and also a beautiful view from the balcony, food was amazing, staff was kind, beach was beautiful with a beach bar... There were lots of families with little kids so be prepared for that but overall it was amazing stay"

"I honestly don’t understand how this hotel has a 5-star rating - in my opinion it deserves at most 3 stars. The food was consistently poor. If you like pork, you’ll never go hungry, as it appeared on the menu every single day, along with chicken on repeat. The pasta was the same type every day, and the One of the side options were fries or potatoes that weren’t even properly cooked in the oven. The one bright spot was the guy making pizza, who was excellent - the hotel should consider making him chef . Thanks to him we were able to eat at least . On top of this, our room was advertised as having a sofa bed suitable for a third guest, but in reality it was just a slightly wider sofa, jammed against the window on one side with no room to move. It was completely unsuitable to sleep on. To their credit, after we raised it repeatedly, they did change the sofa bed setup on the third day - but it shouldn’t take that long to fix something guests are paying for from day one. Overall this hotel was a real disappointment. The staff were pleasant On the positive side, the rooms themselves were spacious."

"Five-star resort, but where was the concern for guest safety? I will not comment on the food or rooms. My experience was overshadowed by a serious safety incident that I believe future guests should know about. While walking on the main road leading to the reception, I stepped on a medical syringe needle that became stuck in my toe. This happened inside the resort grounds. I reported the incident immediately. What followed was, in my opinion, even more disappointing: not a single apology from management, not a phone call to check if I was okay, and not even an offer to help with the medical expenses. I had to see doctors, receive a tetanus vaccination, and take antibiotics because of this incident. I understand that accidents can happen. What I cannot understand is the complete lack of concern afterward. When a guest is injured by a medical needle on your property, the absolute minimum a five-star resort should provide is an apology, genuine concern, and responsibility. Instead, I felt completely left on my own. A five-star resort should make guests feel safe. After this incident and the way it was handled, I would honestly have expected more concern from the owners of a small private apartment than I received from the management of a five-star resort. Five stars should not only be about the rooms and facilities. Guest safety and how you treat people when something goes wrong matter just as much."