"We stayed at TUI Blue Green in June 2026 in a swim-up room (block 4402 near the beach bar).
The hotel and grounds are absolutely beautiful and kept immaculately clean throughout our stay. Our room was lovely, with a modern bathroom, incredibly comfortable beds and a fantastic swim-up pool. The pool was very spacious, and having our own private terrace made it feel really special. Although other guests could use the opposite side of the pool where there were sunbeds, it was always very quiet at our end.
It was a bit of a walk to the main building for dinner, but we didn’t mind that at all. We also liked the fresh pool towel system, where you simply exchanged a card each day. It was a nice touch.
The bars were excellent, with friendly service and a good selection of drinks. The cups are quite small, so you do find yourself making a few trips back, but it wasn’t an issue for us. The snack bar by the main pool was great, especially the chocolate crêpes! The bar at the water park was also good, although it mainly served ice creams and crêpes. We only saw the hot food (gyros, chips and hot dogs) available once during our stay, so we’re not sure of the serving times.
The water park itself was brilliant. It never felt overcrowded, there were plenty of slides, and our 14-year-old loved the larger slides. The lazy river was also a great addition and somewhere we all enjoyed relaxing.
Unfortunately, the biggest disappointment for us was the food and the overall restaurant experience. We have previously stayed at TUI Blue Princess next door and had an outstanding experience, so perhaps we expected the same standard as both hotels are rated similarly.
At both lunch and dinner, there was never a table prepared for us. We always had to find our own table, often clearing away previous guests’ dirty plates before we could sit down. Many evenings we also had to search for our own cutlery. Drinks are self-service, with bottled water available and a drinks station for soft drinks. At the Princess, drinks were brought to the table, which felt like a much nicer dining experience. Having to set the table ourselves each evening wasn’t something we expected from a hotel of this standard.
The restaurant seemed extremely understaffed. We hardly interacted with any staff during meals, not because they were unfriendly, but because they appeared to be constantly rushing around trying to keep up. We genuinely felt sorry for them as they looked stressed and overworked.
The buffet itself also became repetitive. Unlike the Princess, where each evening had a different theme, the menu here barely changed. Most nights there were only one or two different dishes, with everything else remaining the same. For an all-inclusive holiday at this price point, we expected much more variety.
We had booked the à la carte restaurant for one evening but cancelled after looking at the menu, as it appeared to offer many of the same dishes already available in the buffet. We decided we’d rather eat at our own pace instead.
Halfway through the week we noticed the restaurant became significantly busier, and it seemed as though a large number of new guests had arrived. From that point onwards, the staff really struggled to keep up, which may explain some of the issues we experienced.
Overall, the hotel itself is beautiful. The rooms, grounds, pools and facilities are excellent, and we’d happily rate those very highly. Sadly, the food and restaurant experience really let the holiday down for us. In our opinion, the lunch and dinner service felt more like a two to three-star experience than what we expected from this hotel. It’s a real shame because everything else was so good.
Because of this, we don’t think we’ll be returning."
