"We stayed at this hotel expecting a newly opened 5-star property, as it is marketed, but unfortunately the reality was very different. There are definitely some good aspects, but overall I would not consider this a true 5-star hotel, and in my opinion it is significantly overpriced for the quality and level of service provided.
Let me start with the positives.
The hotel grounds are very beautiful and nicely designed. Our room had a comfortable bed, very soft towels, a beautiful sea view, and it was generally quiet. The sunbeds and umbrellas around the hotel were also very comfortable and stylish.
Another big advantage is the beach. It takes around 5–7 minutes to walk there. The beach itself is public, but the hotel has its own area with sunbeds and umbrellas available free of charge for guests. We never had a problem finding a place.
The hotel also has a large parking area with plenty of spaces.
The reception staff were extremely friendly, especially Sofia, who deserves a special thank you. She was always positive, welcoming and genuinely helpful.
Service during breakfast was also good. Staff were attentive, cleared used plates quickly and regularly checked whether everything was okay.
Unfortunately, this is where the 5-star experience ends.
First of all, despite the hotel being marketed as a “new” hotel, it is very clearly not a completely new property. These are older buildings that have been renovated. The outdoor areas have been made attractive, but the buildings themselves still clearly feel old in many places. This should be communicated honestly, because guests booking a newly opened hotel naturally expect modern, newly built facilities.
The breakfast was one of the biggest disappointments. The selection was quite limited and the quality of many products felt basic rather than premium. For a hotel in this price category, we expected a much higher standard.
Even more surprisingly, there was no fresh orange juice. In Greece, especially in a 5-star hotel, I would expect freshly squeezed orange juice at breakfast. Instead, only packaged juice was available.
The tea provided in the room was Lipton. This may seem like a small detail, but when a hotel positions itself as a luxury 5-star property and charges accordingly, these details matter. We expected a higher-quality tea selection rather than one of the cheapest mass-market options.
Another major issue at breakfast was smoking. There was absolutely no separation between smoking and non-smoking areas. Guests were smoking directly next to people eating breakfast, meaning non-smokers had to sit surrounded by cigarette smoke while having their meal. For a 5-star hotel, this is completely unacceptable. There should be clearly separated smoking and non-smoking zones.
Unfortunately, cigarette butts could also regularly be seen around the hotel grounds. The grounds themselves are beautiful, but details like this immediately lower the overall impression.
Housekeeping and general cleanliness also need improvement. Guests would leave plates with leftover room-service food outside their rooms, and those plates could remain in the corridors for most of the day. Walking past leftover food every time you go back to your room is not something I expect in a 5-star property.
Room cleaning was inconsistent as well. Towels were sometimes not replaced, and drinking water was occasionally forgotten.
Requests to the room were also surprisingly slow. An iron could take around 20 minutes to arrive, while fresh towels or bottles of water could take 30 minutes or more.
There was also a serious issue on our arrival day. We came back to the room at around 11:30 p.m. and discovered that there was no running water at all. We could not shower or even properly wash. We called reception and were told that nothing could really be done. They brought us three bottles of water, but the running water only returned much later during the night or by the following morning. Having no water in your room on the first night of a 5-star hotel stay is simply unacceptable.
The gym was another major disappointment.
There is a tiny enclosed room, approximately 2.5 × 2.5 metres, containing a treadmill, an elliptical trainer and some dumbbells. Realistically, only one or two people can use this space at the same time.
The rest of the gym equipment is outside in direct sunlight. After approximately 8:30 in the morning, exercising there becomes extremely uncomfortable and potentially unsafe because of the heat. We tried working out there twice and had to leave because it became simply too hot.
At the very least, the hotel should install a proper roof or shade over the outdoor gym area. Ideally, for a hotel of this category, the gym should be fully indoors and air-conditioned.
Because much of the equipment is left outside, the dumbbells were also extremely dirty. After using them, our hands were literally black from dirt and dust. This equipment should be cleaned properly and regularly.
The swimming pool also gives the impression that some renovation choices were made as cheaply and quickly as possible. Instead of normal pool tiles, the bottom appears to be covered with some kind of liner or vinyl-like material. In several places you can feel uneven or raised sections under your feet. It looks and feels strange and certainly not premium.
Overall, this hotel has potential. The outdoor territory is beautiful, the beach access is convenient, and there are some genuinely excellent members of staff. However, beautiful landscaping and stylish sunbeds are not enough to make a hotel five-star.
The quality of breakfast, cleanliness, housekeeping, gym facilities, smoking policy, room service response times, maintenance standards and general attention to detail are simply not at the level expected from a luxury 5-star hotel.
For the price currently being charged, I do not think the hotel offers good value for money. It still has a very long way to go before it can genuinely deliver the 5-star experience it advertises."
