Katrin Hotel & Bungalows

"This is definitely not a 4 star hotel. Where do I start; we paid extra for an upgraded room which turned out to be right next to the cleaners area where all we could smell was chemical & sewage from the drains whenever we opened the door. The room also opened up right onto the smoking area where loud noises could be head until the early hours of the morning. The room was in terrible condition, the floor was dirty, the shower head was full of hair, the shower was blocked, the wallpaper was pealing off in huge chunks, the fixings on the walls were wonky and it’s the only hotel I’ve known to charge to use the in room safe very insulting, also we had to clean the plunge pool on our balcony before we used it. The food was so bad I wouldn’t even feed a dog with it the soft drinks selection was so poor and cheap not even up to aldis standards how can a 4 star hotel not have coco cola or Pepsi? I’ve never know this. The restaurant manager was so rude and sarcastic which was a running theme with the staff. The only time we ate was when we went off site which is so bad for an all inclusive holiday. The pools were so small too the photos are so misleading and the food by the pool bar looked like it was there for days. After 2 nights we had to book a different hotel it was this bad. When we informed the manager she became aggressive and argumentative. DO NOT book this hotel you will regret it unless you have very low standards. 1 star for this hotel would be very generous!"

"The hotel, the spa, and the staff are all very wonderful and friendly. I felt very comfortable."

"We were here for 10 days, a beautiful complex. The staff is always friendly and helpful, the food is always good, a super selection of dishes, and something for everyone. The pools are always well-maintained, rooms are partly a bit older, but still well-maintained and clean. We felt completely comfortable."