I Resort Beach Hotel and Spa

"We arrived after an early flight, to be greeted by the wonderful friendly reception, Alice took care of our check-in. Whilst we waited for our rooms to be ready we had a superb lunch. We stayed in the junior suite overlooking the roadside, the blinds on the balcony gave us the privacy when we wanted it. We mainly stayed by the fresh water pool, on the right hand side of the hotel, easier to get beds and not forgetting the daytime entertainment with aerobics and water polo! My only comment would be that the poolside umbrellas need a little care and attention. The pool bar was great, with friendly staff offering a poolside service. Breakfast is served until 11am, which is great for those who have teenagers or want a lie in. Fantastic choice of food too! Dinner in the sun restaurant is exceptionally well organised and the staff on hand for a prompt drinks service. Georgio was a friendly face and remembered my drink every time. Moving to the bar, Stella was our wonderful waitress most nights, serving out drinks as well as remembering numerous other guests. Great entertainment, with traditional Greek dancers and also a female dance crew. Let’s not forget the Entertainment crew! They made everyone smile and did some fantastic quizzes. Matilda is the youngest member of the team and did a great job with everyone. We also enjoyed treatments at the Aegeo Spa, Priya and Auguste provided the most amazing massages! With Taweena and Daniela on hand to discuss other treatments too. Overall a great time had by all at I-Resort, for our first time in Crete, it certainly was the most friendly and helpful."

"Extremely disappointing experience, definitely not a 5-star hotel. The staff is, by far, the biggest issue. Their attitude is consistently rude and unwelcoming. At breakfast, coffee is practically thrown onto the table while they ask “What else?” in a tone that makes you feel like you are bothering them (the blonde older lady and the tall middle aged man). The same attitude can be found at the bar, where a simple request is often met with a dismissive “Huh?” rather than basic courtesy and professionalism. As for the hotel itself, it is nowhere near a 5-star standard, not even a 4-star standard in our opinion. There is rust and visible lack of maintenance in several areas, the swimming pool is dirty, and the sun loungers are extremely uncomfortable and look very cheap. The food is average at best and certainly does not meet what we would expect from a 5-star property. Overall, there is a huge gap between the hotel’s supposed rating and the actual experience. A 5-star hotel should provide cleanliness, comfort, attention to detail and, above all, professional and welcoming service. Unfortunately, none of these were consistently present during our stay. We absolutely do not recommend this hotel and would not stay here again. There are much better options in Crete for the same price or even less."

"We had a fabulous 8 night stay at IResort in Stalis, Crete. From the start to finish nothing was overlooked. The welcome was lovely. We were greeted by a lovely gentleman who gave us all of the details we needed for our stay. He also ensured we had a snack and the mini bar was full as we arrived at the hotel at 4am due to delays. The bar staff / waiters/ waitresses were so attentive and friendly, always a smile and nothing was too much bother. The views from the outside seating area were absolutely gorgeous, overlooking the beach. We visited the Salty Restauraunt and that experience was lovely too, sat at the side of the sea eating delicious food. The all inclusive food was actually really good. We never went hungry, and you can tell that the chefs take pride in what they are delivering for their guests. The spreads each day looked fresh, appetising and tasted that way too. There was a good selection and there were themed nights for food as well. The entertainment team “Pink Waves” were so welcoming and didn’t apply pressure for involvement. Adrianna and Olivia were fabulous and had such a great time being involved in the hotel entertainment in the evening, and I really enjoyed the water aerobics during the mornings. This hotel has made us love Greece even more and Crete is absolutely beautiful. There is also a wonderful excursion place directly opposite the hotel and the two ladies that run that are just a delight to deal with. Overall from cleaning staff, reception staff, waiting staff, entertainment, literally everyone we came into contact with has been instrumental in making this such a beautiful holiday. The room was always cleaned to a high standard and the beds were super comfy. The amenities in the room were fab - although we did have to ask for an iron and ironing board as this wasn’t standard - there was no extra cost for this and they let us keep hold of them for the entire holiday."