Notos Heights Hotel and Suites

"Unfortunately, we are not entirely satisfied with our stay at Notos Heights Hotel & Suites. From the moment we entered our room, we noticed that the air conditioning made a constant squeaking sound when turned on. We reported this to the reception immediately. Someone came to look but unfortunately nothing more was done after that. We strongly felt that the problem was just ignored, which made us not dare to report it again immediately. It was especially annoying at night. When we wanted to turn on the air conditioning, it started to squeak quite loudly. Because the walls were very thin and we could literally hear a lot of noise from the room next to us, we were always afraid of waking up the other guests. Because of that, we couldn't really use the air conditioning at night, even though it is precisely then that it is important to keep the room comfortable. Besides, there were quite a few ants by the refrigerator, around the cabinet, which spread to where our clothes were, and there was also a problem in the shower: water was leaking from the side of the shower. Finally, the water was regularly not warm in the evening, which is of course very annoying. What we did find positive was the food and especially the service. Lazarus and the other boy who served us during the meal were really great: friendly, attentive, and always helpful. They certainly made our stay a bit more pleasant. A well-meaning compliment to them! The pool and the view are also definitely a plus point. What you see in the hotel photos is also true in reality. The view is beautiful and the pool looks neat and pleasant. We understand that something can always go wrong during a stay, but when you report a problem immediately, you expect a solution to be sought. Unfortunately, we haven't experienced that here with the air conditioning. All in all, the various problems made our stay less pleasant, despite the good food, the nice service, the beautiful swimming pool"

"A lovely address for a relaxing break Magnificent hotel, with a very beautiful pool and a superb view of the sea. The pool bar is very pleasant and we had dinner there. The meal was excellent! I remain mixed, however, regarding the staff. We found some attitudes a bit aggressive at the bar and little effort was made to facilitate understanding, which is a shame given the setting. We nevertheless enjoyed a nice relaxing break, in peace and quiet. The parking lot is located right next to the hotel, which is very convenient. A place to remember for its setting, its pool, and the quality of its dining!"

"Very disappointed with our 6-night stay Unfortunately, our experience at this hotel was very disappointing. We encountered numerous problems, some of which started from the very first nights. From the first night, we had no hot water. The second night, we noticed a leak in the toilet flush. Subsequently, we also had a water leak in the room related to a sealing issue with the shower wall. The cleanliness also leaves much to be desired. Despite the housekeeping staff's visits, we regularly found hair in the bathroom and on the floor that did not belong to us. We also noticed a lot of dust and dust bunnies under the bed and under the nightstands, areas that clearly did not seem to be cleaned regularly. We also had bath towels that were stained and very frayed. Several maintenance issues are visible in the room: ants present even in the bathroom, wallpaper peeling off, and mold on the shower seals. Musty smell. The soundproofing is also very poor. We could hear noises coming from outside and from neighboring rooms. There was also a large gap at the entrance door, which obviously did not improve the insulation. Every morning at 8 a.m. at the latest, they sweep in front of our door while talking and laughing. The housekeeping staff does not take into account guests who are on vacation and therefore wish to rest. Every morning, the housekeeping and linen cart is parked and handled in front of our door. Another particularly unpleasant situation: This last morning, a housekeeper entered our room around 9 a.m. even though the room was supposed to be vacated by 12 p.m. We found that totally inappropriate. Regarding the welcome, we were also disappointed by the uninvolved and nonchalant attitude of some reception staff members when we reported the various problems. The breakfast is decent and rather good, but it is strictly identical every morning, which becomes quite repetitive during a 6-night stay. Ultimately, this is not an isolated problem but an accumulation of malfunctions, cleanliness, and maintenance issues that really impacted our stay. We expected a significantly higher level of service and quality from an establishment of this standing. I strongly advise against it!"