Notos Heights Hotel and Suites

"1. When we arrived we did not had the room we booked because they had an issue. They offered a solution to have a room one day and another room the other day with the hassle of not being able to unpack. Anyway, we accept it. 2. When my kid entered the room had the trousers damaged due to their poor cleaning having bleach spilled on the sink. When we notify it, they clean the bathroom and accept to refund the trousers. (13 euros) 3. As well, they told us that only from 8 am to 5pm there is somebody in reception which is not acceptable when you travel with kids and you might need help. As we had the flight back very early they said they would leave the refund of the trousers on the desk. Nothing was there. How this ended? We sent them an email on the situation and they ask for the account details to send the transfer. I understand things can go wrong. And if the willingness is to fix it is fine with me. One week later after leaving the hotel we are still waiting for the refund. They basically don’t care. If you commit to something do it or say no. Lying is not acceptable."

"Very solid all round hotel, The fella at the bar called Kostas was a right gent and made our stay superb. The food was class and the surrounding area was very nice apart from walking up the hill on the way back. Thank you also to the chef who taught us a lot about Greek culture."

"We have stayed in this hotel for more than one week (two families). the facility is nice and clean, but we had a bad experience. a cancelation of our flight home due to a war in Israel led us return to the hotel, we were a few Israeli families who were stuck in Crete due to the war in Israel with no flights back. Since we didn't know when we can fly home we have asked for a discount, Valeria (the owners' wife) didn't care, the stuff in the hotel were cold and unfriendly, they didn't offer help and didn't clean our room as expected at the last days. the general experience from the stuff was very poor."