"I’ve never had to write a bad review for a hotel before, but after our stay at City Green Hotel in Heraklion, I feel it’s only fair to share our experience. I truly wish we’d listened to the negative reviews and booked somewhere else.
From the moment we arrived, the room was dirty — the floor hadn’t been cleaned and stayed that way until we asked for it to be cleaned - where they left our balcony door open for anyone to enter as we were on the ground floor. The cleaner only emptied one of the two bins and did nothing else. The bathroom was by far the worst part: there was a constant smell of sewage, the extractor fan didn’t work, and the toilet both leaked and flushed on its own throughout the day and night. The shower curtain was dirty and stained orange, the taps, shower head and handles were covered in limescale, and the bathroom door had mold that had been poorly hidden with a half-hanging sticker.
There was no hand soap or shower gel in the dispenser. Every time we showered, the water flooded the floor, and we had to use the shower mat as a barrier — it stayed soaked for days and was never changed. We even found a brown splatter on the bathroom wall, the mirror chipped all along the bottom and a glued bathroom door handle instead of a proper replacement.
In the bedroom, there were dead bugs squashed on the walls, dirty streaks on the mirror and there was visible damp and mold on the wall adjoining the bathroom. There was also no extra bedding in the room, dust gathered on the skirting boards, and cracks on the walls. The beds were never made during our stay.
The food was another major letdown: minimal choice, poor quality, and nothing labeled. While sitting by the smaller pool, an unpleasant sewage smell came and went. Even the pool itself had peeling paintwork.
This hotel claims to be 4-star, but based on everything we saw, it wouldn’t qualify for more than 2. We paid the tourist tax for a 4-star property and expected a certain standard — instead, we left feeling like we’d overpaid for something far below that level. I had multiple conversations with other hotel guests that had a similar experience and when we complained to the staff no apologies were ever given. The pictures took do not do it justice but as you can tell the hotel looks nothing like advertised.
The only positives were the convenient location and the mattress, which was comfortable. Everything else needs serious attention."
