Hilton Chania Old Town Resort and Spa

"Amazing hotel, had my honeymoon here and was really looked after and pampered. 😊"

"In summary, the hotel is in a great location for the old town. There are lots of restaurants within good walking distance. The rooms are very comfortable, there are some very nice facilities but they can become overwhelmed when guests stay in the hotel avoiding bad weather. The staff are very friendly and do work hard, just need a little guidance and training on delivering service. More detail of our experience explained as you read on. Upon arrival a welcome drink whilst the booking in process is completed, a little slow to complete. We were guided to our room, taken into it and had the functions of all the lighting air-con panel explained. A very nice balcony seating area with a small plunge pool. Not heated and cold in October. The bed facing out towards the sea view obscured quite a lot by several trees. It is fantastic to use the rooms mini sauna, very quick dip in the pool then shower. Although relatively new, the floor is lifting in places making for trip hazards. Some of the furniture is form over function. Not enough hooks for towels. Breakfast is very different from other resort hotels, really quite relaxed and quiet by comparison. Your breakfast choices are ordered off menu, then additional bread and savoury/sweet trolley and a meat cheese trolley visits your table for your choices. It makes for a calm breakfast environment rather than guests wondering around loading up plates and queuing.. great concept. However, we were offered the trolley breads after our breakfasts had been delivered and nearly finished, there can also be significant wait times for a second coffee, or milk for your tea. One morning we waited so long my wife got up and walked over to the drinks to get her own water. On a couple of rainy days we decided to use the hotel facilities, a very well equipped mini gym with resistance machines and free weights. Along with treadmills. Great workout space for the morning. An afternoon in, using the indoor pool was equally nice, super steam room and sauna. As the weather worsened more people arrived and the seating/bali beds were inundated, with people not able to get a spot to sit. We had lunch in the poeme bar, substantial club sandwich and mini roast potatoes. With the weather so bad, we made a reservation for dinner too. The evening dinner service was chaotic, the staff pandering to a large business group, more focus on them than over hotel guests. We made our order, hummus starter was nice, I had the lamb stew, very tasty again on mini roast potatoes, my wife had the rissotto, tasty but not a generous portion. We had to ask for our wine and drinks which did not get served until after our food was delivered. A couple were seated next to us and had a 30 minute wait to get a drink and receive a menu. Then another 15 minutes before placing an order and waiting for their dinner. As we chatted they were very dissapointed. It looked like the waiting staff were just ignoring/forgotten they had shown them to a table. Whilst the staff seemed to be rushing around in circles not knowing who was doing what?"

"We were blown away by everything at the Hilton Chania. It’s a new building and it showed! Amazing location, so easy to walk everywhere. The staff were totally awesome. They provided excellent service and went above and beyond. We needed assistance packing a purchase to go into luggage and wow, bubble wrap was provided and the object expertly wrapped. The amenities in the room were awesome. I really need the brand of blow dryer in the room. Maybe Dyson? We will be back!!!!"