Mistral Bay Hotel

"Firstly I’m disabled, able to walk but not great. I was dropped off by tui 50 meters past the hotel for no apparent reason except the driver obviously didn’t want me seeing the 62 steps to reception (see photos). This is definitely NOT a 4 star hotel especially end of season. The weather was great but only 4 sunbeds on the roof terrace and the whole sun terrace area hadn’t been cleaned in ages. the pool is 7 floors below by reception and tbh I’ve seen bigger baths. They refused to open the bar for guests wanting to sunbathe. The pool area had a machine only and no sun as it’s totally enclosed by buildings & walls. The food was atrocious, cold every night, the biggest queue was for the microwave oven. In fact the staff when I complained told me to use the microwave, I kicked off big time saying I shouldn’t have to use a microwave in a 4 star hotel. The food warming stations were cold and staff changed the trays with bare hands. The manager was obviously well versed in apologies he seemed genuine but fighting staff not prepared to listen. The rooms are ok but badly designed, my tv was covered by a wardrobe for 4 inches, great shower unit but extremely dangerous getting out with wet feet on a tiled floor, I slipped several times. The balcony is a joke about 2ft deep put blocked by the air conditioning unit so you can’t actually use it. At least the air conditioning worked. The lifts hold 2 people or 1 with a case so no good for families. The only good thing about this hotel is location if you can get up & down them steps it’s just a few minutes to the centre and a few bars (inc sports bar) on the way and a couple of the best restaurants just a few meters away. I delayed my review until I’d resolved my numerous complaints with Tui. I eventually got my money back that I had to spend on eating out after day 3 of cold food. Tui are aware of the steps but still nothing on their site saying not suitable for guests with walking issues. I booked in store and spoke with them on my return and they checked everything out and they were totally unaware of it as well. Tui wouldn’t send a rep to see any of the guests who were in the same situation as me, one fell trying to carry his case up the steps and cut his arm open. The wanted everything on their app and then told me to tell the hotel I wanted a refund and book myself a different hotel. Please note that on trip advisor some of the pictures there were one here are not this hotel they are the 5star next door. When questioned about this they soon vanished so be aware."

"We stayed at the Mistral Bay Hotel and were very happy. The hotel is modern and the Premier Sea View room had the most amazing view. The beds were comfortable, the bathroom modern with a powerful shower. There was a fridge, two mugs and a kettle.We had half board and the food was very good. I am vegetarian and was never stuck for choice. Lovely Greek salads and desserts. The hotel is very clean and well maintained. The staff are all friendly. We must thank Tanzeel for all his help. Anything you needed to ask he was there with a smile. There are 62 steps to reach this hotel BUT this winter a lift is being installed from the road to the reception. We would not hesitate to recommend this hotel at all."

"The Hotel is in a brilliant position, close to the sea and a short walk to all the bars and restaurants and the lake. Also about a 20 min from a really lovely little beach. It was clean and comfortable but the service was atrocious. We kept being told it was a 4 star hotel but I would say it was 3 at best!! The problems started on arrival at 2.30am when a very unfriendly/unwelcoming receptionist tried to overcharge the tourist tax and sell us for cash an upgrade to a sea view room. We refuses to pay but asked if there was a sea view room free could we have it and he agreed. It was a small room with a stunning view. However the next morning when we got back from breakfast we received a phone call from Danzell the manager to say we had been given the wrong room and we had to move!(our side sea view room looked out onto a plain white paint peeling wall). Although there was a good selection of food and it was tasty it was usually cold. When I complained I was told to use the microwave in the restaurant to heat it up. On a day when our room flooded due to a blockage in the toilet system we were given a mop and bucket to lean it up until someone could come and sort it. Not really the kind of service you would expect at a 4 star hotel. Its a shame because it could be lovely but we definitely won't be going back to this hotel although we loved Aghios Nikolaos."