"As a solo traveller, feeling safe and comfortable where I am staying is extremely important. Unfortunately, throughout my stay I experienced a number of issues that made me feel uncomfortable, vulnerable and, ultimately, very unhappy with the experience.
The air conditioning required an additional payment that I did not expect based on the accommodation description. I was repeatedly told what temperature I could use and when I could have it switched on. When the air conditioning stopped working, getting assistance from the owner was difficult, and his manner towards me was uncomfortable and condescending. During one interaction, cigarette smoke was blown directly into my face.
There were also several problems with the accommodation itself. The shower leaked, smelled of sewage and never produced properly warm water, meaning I had cold showers throughout my stay. The fridge would only work when the key fob was in the slot. I was initially given clean towels, but when I requested a fresh set after they became dirty through normal use, it took two days to receive replacements. I also had to repeatedly ask for toilet roll and waited around a day to receive it.
There was no Wi-Fi in the room, and phone service was also unavailable there. As a solo traveller, this made me feel particularly vulnerable because I could not reliably contact people from inside my accommodation if I needed to.
Housekeeping was very inconsistent. My bin was only emptied once during the stay, on day four.
There were also security concerns. On one occasion, I returned to find the door to my accommodation unlocked.
The owner’s behaviour was the biggest concern for me. I often felt that simple requests were treated as an inconvenience, and things frequently took a day or more to be dealt with. I also experienced behaviour that I perceived as discriminatory and racist, which made me extremely uncomfortable.
The final day was particularly upsetting. The owner questioned why I was still at the accommodation, despite my booking stating that I was due to leave the following day.
Later, I politely asked for some water before leaving. The response was hostile and confrontational. The owner became angry and started shouting at me. When I tried to walk away from the situation, he followed me and continued raising his voice angrily for approximately five minutes.
I found this behaviour intimidating and harassing. I felt fearful and extremely uncomfortable, and afterwards I was genuinely shaken and upset.
There were also other issues during the stay, including loud music late at night and difficulties getting basic requests dealt with promptly.
I appreciate that no accommodation is perfect and that minor issues can happen, but this was not one or two isolated problems. It was the combination of poor facilities, inconsistent service, security concerns and, most importantly, the way I was treated that made this stay such a negative experience.
I would strongly recommend that anyone considering staying here, particularly solo travellers, carefully consider these issues before booking.
I have raised the problems directly with easyJet Holidays as this accommodation was booked as part of a package holiday, and I hope they investigate the standard of the accommodation and the conduct of the owner.
Unfortunately, this is one of the worst accommodation experiences I have had, and I would not stay here again."
