"I deeply regret booking my family holiday at Century Resort Corfu. I planned this trip to celebrate my sister’s birthday, explicitly emailing their reservations team on June 23rd before booking. I clearly stated our flight landed at 11:55 PM on June 29th and asked about checking in early on June 30th. Elpida from Reservations replied that reception is 24/7, our arrival time on June 30th was completely fine, and early check-in was available at no extra cost. Trusting her word, I booked.The nightmare started on June 29th—the actual day we were traveling. The Reception Team sent a last-minute email completely changing the rules. They claimed "early check-in" only meant a few hours before the standard 3:00 PM time. They blindsided us, stating we could not enter our room unless we paid for an entire extra night.When we arrived exhausted in the middle of the night, front desk staff told us that he was told that he could give us the keys after paying €170 upfront. To make it worse, they didn’t apply the booking discount advertised on their own website.Later, the manager offered us a "complimentary" dinner with drinks to compensate for the "misunderstanding." Even this was a cheap insult. When I asked for a second fresh orange juice, they brought out a low-quality bottled juice instead of fresh juice and I had to pay for it on the spot.The final straw happened on checkout day. We received an aggressive, heavy pounding on our door. Two housekeepers were standing outside, loudly demanding that we leave immediately. Their disrespectful attitude, raised voices, and hostile hand gestures were shocking and completely unacceptable. I calmly tried to explain the the receptionist at the front desk that day and she seemed quite annoyed. Century Resort ruined what was supposed to be a beautiful birthday gift for my sister. They are deceptive before you book, extort you upon arrival, nickel-and-dime you during "apology" meals, and chase you out with hostility on departure. Avoid this hotel at all costs."
