New

"This hotel is in a fabulous location for exploring the typical Athens attractions. We were able to walk all over. The hotel is clean and modern. The rooms spacious. However the decor and design left us wondering what the designers were thinking. Our bathroom had a frosted door that swung open and didn’t fully close. However, that bathroom door also served as the shower door. So if you took a shower, you had to take the bathroom door and swing it the other way to have it serve as the shower door. Then you are basically showering in the open room. It was very awkward, especially when housekeeping knocked on the door and I was in the shower. There is a very odd floor lamp in the room. It is very low and my husband and I both, repeatedly walked into it. The hotel is also right in the city and the street noises can be annoying. We stayed here due to a promotion from one of our credit cards. It came with all these “upgrades” and “vouchers” however they turned out to have so many restrictions and fine print, that they were useless. This was fine for a quick city stay but I would probably lay stay someplace else if I returned to Athens."

"Boutique, arty, great location with attentive staff. Dreadful lighting, I understand mood but rooms and particularly bathroom space was waaay under lit"

"Very disappointing experience — especially for the price We stayed at New Hotel Athens for 3 nights, from September 18, and unfortunately our experience was very disappointing. We booked a suite and, at check-in, were told that no upgrade was available and that our suite was the best available. For the price we paid, we expected considerably more space. The suite was extremely small, with almost nowhere to open or unpack our suitcases. There was very little shelf or storage space, so our belongings were scattered around the room throughout our stay. The layout was also poorly designed. The toilet is located directly next to the bed, the bathroom has only one small sink with very limited counter space, and the toilet was not functioning properly. It made an extremely loud flushing/filling noise that sounded like Niagara Falls. The wardrobe sliding doors were broken, and my wife actually injured her arm trying to open one of them. This is particularly concerning and should have been fixed before the room was given to guests. After we complained, we were offered a different suite for our last night. At that point, however, we were not going to pack and unpack all our luggage again for just one night. We were also told that a discount/compensation would be offered, but nothing was offered at checkout, and nobody even addressed our concerns when we checked out. Overall, the room did not feel like a properly designed or maintained suite, and the way our complaints were handled made the experience even more disappointing. For the price, we expected much more. We could not wait to check out."