Ares Athens Hotel

"Very disappointing experience. Within the first 30 minutes of arriving, I realized the room I was assigned did not match the quality and presentation I expected based on the listing photos. As I inspected the room further, I found stained bedding, insects, and damaged flooring concealed beneath a rug. The flooring issue was especially concerning. After lifting the rug, I discovered broken and displaced floorboards with a visible gap underneath. The condition was serious enough that police attended the property and documented it in a written report. I reported the issues immediately after arrival and did not feel comfortable staying in the room. Unfortunately, I was unable to reach a satisfactory resolution. Based on my experience, I would not stay here again and recommend that guests thoroughly inspect their room upon arrival."

"During my stay at Ares Athens Hotel, the cleaning staff took my personal towel from my luggage (much better quality than the old, worn-out ones they provide). I placed their used towels on one side of the room and my own towel on top of my suitcase, clearly separate. When I came back, my towel was gone. Reception staff admitted it was likely sent to laundry “by mistake,” but never took responsibility and refused to involve the manager. Later they denied everything and claimed I “probably lost it.” Completely unacceptable – my belongings were taken without consent. To make matters worse, the facilities were in terrible condition: dirty, worn-out towels, poorly maintained rooms, and unhelpful staff. I had to escalate this through Hotels.com, who finally refunded me as a gesture of goodwill – not the hotel. That says everything about how this property treats its guests. ⚠️ Be warned: what you save in price, you lose in safety, cleanliness, and peace of mind. Spend a little more and stay somewhere honest and professional."

"The worst hotel i ever stayed im. Looks nothing like the pictures on booking. Bad smell and dirty sheets. And uses the 8 star review on 2016..."