Holiday Inn Nurnberg City Centre

"Our room upgrade (we’re IHG Platinum Elite) was really nice: spacious, very comfortable, quiet, etc. I can’t speak for the normal rooms. Daily housekeeping was excellent. I cannot recommend this hotel for a few observations: (1) no mini refrigerator in the room. Though the hotel website clearly states that each room has a mini refrigerator, we noticed the “mini refrigerator” in our room, which contained 2 bottled drinks, was not cool — it was simply room temperature. So I went back to reception and asked the 2 receptionists to resolve this, to which both front desk staff replied that the “mini refrigerator” in every room is set to be at room temperature, with no cooling intended. Wow, I was really puzzled to learn that, as I’ve never experienced this anywhere that the mini refrigerators are evidently for appearance only and are not intended to provide any cooling. I asked to speak to the hotel manager to ensure I was hearing this correctly, and was told the manager had already left for the day (time was approximately 2:30pm, on a weekday). I then asked to speak with the person in charge, to which the receptionist responded “no one is in charge”. [Being told there was no one in charge is clearly a troubling sign.] The next day, I did ask again ask to speak to the hotel manager — upon which a person from the back room came out, and confirmed that that the “mini refrigerator” in each room truly is intended to not provide any cooling, and is set to be at room temperature. As I continued to be surprised by this policy, I replied that the hotel should then change its website to stop listing that each room contains a “mini refrigerator” as an amenity. (2) Despite my attempts to greet receptionists with smiles and “guten morgen”, etc., I consistently received responses of indifference. The reception staff evidently had not been coached to present smiles and pleasantries to guests. However, the housekeeping staff were consistently welcoming and smiling, and offered each morning a nice greeting of “guten morgen”. Also, the bartender was extremely welcoming. (3) the hotel’s location adjacent to the red light district provided an atmosphere of caution when just outside the front door. We did not personally encounter any problems, but simply want to caution other potential guests considering this hotel of its proximity to the neighborhood. I provide these 3 observations with 2 hopes: firstly to inform potential guests considering this hotel that until the hotel changes its policy regarding “mini refrigerator”, to not expect to have a mini refrigerator in the room. [I’m still puzzled by these responses, as I am wondering if this is truly the hotel policy.] And to inform potential guests of the other issues referenced above. Secondly, to alert hotel management of these undesirable issues, so that corrective policies and management oversight can be installed."

"Spent 3 days and there a lot to like about this hotel. The location for exploring inside the walled city center is idle. It's proximity to restaurants and stores is idle. The good and the bad: Good - great breakfast - room I had was very large and nice - proximity to the old city center - has parking under the hotel Bad - front desk staff. Checked in late at night and left very early in the morning. Both times the front desk person was marginally able to do either (check in or out). To the point I question coming back. On checking out the person didn't know how to print an invoice, after 10 mins then screwed it up, charged me again for a night I had already paid for, refused to let me leave until I paid again only to have to call back the same day to get a refund for that night because he over charged me. Bottom line don't stick someone on night duty who doesn't know their job and is aggressive with customers when their wrong. I would have given this hotel a 4 or 5 but given the experience trying to leave I gave it a 3 out of 5. People on a tight time lines don't need to be hassled on somethkng that is very straight forward especially when preparing the bill."

"Lovely clean hotel, ice cream was delicious and the breakfast was great something for everyone. We came with children and the staff were all friendly and it didn’t feel unsafe .. the parking is €20 but we knew that when we booked very secure under the hotel. The local area was very pretty too. We didn’t get charged the additional €25 euro for the spare bed as I had seen reviews about this and made sure I said we didn’t need the spare bed (even though it was already made up for us) Thank you .. don’t be put off with other reviews."