Holiday Inn Nurnberg City Centre

"We checked into the Holiday Inn Nuremberg late last night with the family and were unfortunately very disappointed by the condition of the room After checking in, we had to realize that the room had obviously not been cleaned properly. The toilet and especially the toilet seat were still clearly soiled by the previous occupant. The carpet in the room was also heavily soiled and made an extremely unkempt, downright filthy impression. The lack of cleanliness in the bathroom area is absolutely unacceptable to me. As a long-time IHG customer, I am accustomed to a significantly higher standard. At a hotel of this brand, I naturally expect a clean and hygienically flawless room. This experience was all the more disappointing, especially when arriving late with the family. The very central location of the hotel is a positive point to highlight. An Aldi Süd is also reachable in about a five-minute walk, which is practical for supplies in between. However, one should consider the additional costs: Breakfast costs 23 euros per person, and 20 euros are charged for parking in the underground garage. Conclusion: The central location is a clear advantage. However, the significant shortcomings in room cleaning negatively affected our stay from the very beginning. Given the prices charged and the expectations for the Holiday Inn brand, the cleanliness must be significantly better. I would have expected significantly more from an IHG hotel and hope that the management takes this criticism seriously."

"On our round trips to Austria, we always book a room in this hotel. Our very spacious and clean room has a kitchenette and a balcony with a view of the inner courtyard. The hotel is extremely well located near the city center. The hotel also has an underground parking. The staff is extremely friendly, both at the reception and in the restaurant. In the restaurant you can eat very delicious food and they have a very wide selection of drinks."

"Our room upgrade (we’re IHG Platinum Elite) was really nice: spacious, very comfortable, quiet, etc. I can’t speak for the normal rooms. Daily housekeeping was excellent. I cannot recommend this hotel for a few observations: (1) no mini refrigerator in the room. Though the hotel website clearly states that each room has a mini refrigerator, we noticed the “mini refrigerator” in our room, which contained 2 bottled drinks, was not cool — it was simply room temperature. So I went back to reception and asked the 2 receptionists to resolve this, to which both front desk staff replied that the “mini refrigerator” in every room is set to be at room temperature, with no cooling intended. Wow, I was really puzzled to learn that, as I’ve never experienced this anywhere that the mini refrigerators are evidently for appearance only and are not intended to provide any cooling. I asked to speak to the hotel manager to ensure I was hearing this correctly, and was told the manager had already left for the day (time was approximately 2:30pm, on a weekday). I then asked to speak with the person in charge, to which the receptionist responded “no one is in charge”. [Being told there was no one in charge is clearly a troubling sign.] The next day, I did ask again ask to speak to the hotel manager — upon which a person from the back room came out, and confirmed that that the “mini refrigerator” in each room truly is intended to not provide any cooling, and is set to be at room temperature. As I continued to be surprised by this policy, I replied that the hotel should then change its website to stop listing that each room contains a “mini refrigerator” as an amenity. (2) Despite my attempts to greet receptionists with smiles and “guten morgen”, etc., I consistently received responses of indifference. The reception staff evidently had not been coached to present smiles and pleasantries to guests. However, the housekeeping staff were consistently welcoming and smiling, and offered each morning a nice greeting of “guten morgen”. Also, the bartender was extremely welcoming. (3) the hotel’s location adjacent to the red light district provided an atmosphere of caution when just outside the front door. We did not personally encounter any problems, but simply want to caution other potential guests considering this hotel of its proximity to the neighborhood. I provide these 3 observations with 2 hopes: firstly to inform potential guests considering this hotel that until the hotel changes its policy regarding “mini refrigerator”, to not expect to have a mini refrigerator in the room. [I’m still puzzled by these responses, as I am wondering if this is truly the hotel policy.] And to inform potential guests of the other issues referenced above. Secondly, to alert hotel management of these undesirable issues, so that corrective policies and management oversight can be installed."