Tulip Inn Munchen Messe

"We were there for 3 nights. The hotel did not convince us. Except for the night porter, the remaining staff in the reception area were unfocused and rather unfriendly. You have to register at the reception for daily cleaning, otherwise the room will not be cleaned. The hotel has seen better days. Clearly visible in the furniture. Our conclusion: everything just okay, not good. Breakfast okay, room okay, service okay. Price a bit too expensive for the location and performance."

"Everything was completely fine so far - the rooms are quite small."

"I was a long-time guest at the Tulip Inn Munich Messe and have stayed there multiple times. Unfortunately, my last stay led to a very disappointing experience. I parked my vehicle in the parking lot during my stay and reported this at the reception as required by the signs. The usage was explicitly confirmed to me on-site. At no point was there a mention of additional registration or possible consequences. However, afterwards I received several penalty notices from an external service provider (fair parken GmbH) – for a continuous stay and without ever being informed about an alleged violation. As a result, I never had the opportunity to correct my behavior. Particularly disappointing is the subsequent handling of the situation by the hotel. Despite detailed, factual, and multiple communications, as well as a fair proposal for a solution, every form of support or clarification was denied. At the same time, the responsibility was completely shifted to the external service provider, even though I, as a guest, was only in direct contact with the hotel. Already during the stay, there were significant disturbances in front of the hotel, as guests celebrated loudly until late in the morning, which severely affected the peace of the night. Additionally, there was a conversation with an employee that was characterized by a clear lack of customer orientation and partially disrespectful and dismissive communication. Such behavior is in clear contradiction to the service and quality standards that one should expect from a hotel of this category. I have tried to find a constructive solution over an extended period. However, the result was consistently a lack of flexibility and a lack of willingness to seriously examine the situation in the interest of the guest. My conclusion: As a long-time customer, I am very disappointed with the quality of service and especially with the handling of this incident. The processes surrounding the parking lot are not sufficiently transparent for guests, and in case of a problem, one feels abandoned. In this context, I unfortunately cannot recommend the hotel at this time."