Ruby Rosi

"What a great hotel! Very modern/trendy. Extremely friendly staff. Easy check in/check out process. Very comfortable bed and a great shower. Very close to escalators leading down to Hauptbahnhof where you can get a direct train to the airport. Good restaurants within easy walking distance."

"Unfortunately, we cannot confirm the good experiences of other guests in our case. We had booked a double room and had already requested before checking in to receive separate invoices. The second billing address was also recorded for this purpose, with the information that this would be passed on accordingly. For us, everything was settled with that, and we checked in. Immediately after completing the check-in process – we were still at the reception – we were then informed that separate invoices were not possible. We then made various suggestions ourselves as to how the problem might be solved, for example by splitting the two overnight stays. Unfortunately, none of these suggestions were accepted. Since the desired solution was important to us, we then wanted to make use of the option of a same-day cancellation. However, we were told that this was no longer possible because we had already checked in. That was difficult for us to understand, as we would obviously not have checked in at all otherwise. We found it particularly regrettable that the extremely friendly staff at the reception apparently had no room for decision-making. Every solution had to be requested by email or telephone from a higher authority, from which only the feedback subsequently came that it was not possible. For the employees who have to clarify this situation directly with the guest, this is certainly anything but pleasant. Our impression was that they simply lacked the opportunity here to independently find a customer-oriented solution. We even offered to speak to the responsible person ourselves. Instead, we were given an email address at which we were supposed to receive an immediate response. In fact, it was three days later before someone got back to us. Unfortunately, the actual content of our complaint was not addressed. Overall, we were very disappointed with how this situation was handled. Not because of a single problem, but primarily because of the lack of flexibility and the way it was handled. We will not consider this hotel chain in the future."

"Emil & Raphael at the bar/ check in area, the most amazing men i ever met, extremely kind, personable, make us feel at home. The absolute best ever and we will definitely be back! They are the cog that makes the wheel turn!!! THANK YOU FOR MAKING OUR VACATION HERE THE MOST MEMORABLE EVER!!!"