Pullman Munich

"We were at the Pullman Hotel for the Munich Marathon and had booked a package from Saturday to Monday with breakfast and free parking. Upon arrival, we were greeted by a nice lady who unfortunately spoke poor German; only after asking several times did we understand roughly what she wanted to tell us. After a long drive, that is annoying. The room itself was a bit small, but nicely furnished, no complaints. The breakfast was very good, a large selection and everything delicious. The location with its immediate proximity to the subway station as well as the English Garden was perfect for us. There were points of criticism regarding the spa, where bathrobes and towels should be available for everyone. This was not the case for us, so we had to request new ones from the front desk; towels came piece by piece, then bathrobes, then fresh drinks, especially after the sporting event, poorly organized. And then on our departure day, we could no longer get into our room after breakfast around 10:30 a.m.; the card was blocked. Yet the normal checkout is until 12:00 p.m., and our package even included a late checkout until 2:00 p.m. So from the 3rd. floor back down to the front desk and asked: The explanation that followed was that a new guest arrived and was given our room and checked in. The guest then supposedly went to our room with an escort, and after opening it, they realized it was still occupied. We were very astonished and annoyed. How can something like that happen? We were saved in the system, and a checkout had not yet occurred. We are sitting at breakfast, while strangers walk into our still-occupied room. That could have been embarrassing too. The receptionist cited a new, somewhat buggy operating system as the reason and apologized. For you, it was probably settled with that, but we didn't have a good feeling about the whole thing and felt completely misunderstood and left alone. Service very poor. It should never happen in any hotel that an occupied room is simply assigned to a new guest. Furthermore, we question whether the guest was really accompanied to our room. We were not accompanied at the time. Only upon our inquiry as to how the key card malfunction occurred did we receive this information about the new guest. So the hotel did not consider it necessary to inform us directly about the error. After all, all our private belongings were just lying around in the room. Therefore, as good as it started, because of this incident we would never book a room there again. A real shame."

"We were given an upgrade on the second floor, which was substantially better than our daughters on the third floor. We were room only and didn't eat in. There is a Shell service station on one side of the Hotel for off the shelf 'staples' and a café on the other side of the Hotel, where we had breakfast. There are several access points to the underground station and a Lufthansa Airport Bus pick up point nearby, you can buy tickets on line (saves you 1 Euro) or can pay on the bus."

"Lovely hotel, room was really nice, clean and comfortable. Breakfast good, lots of choice and bar area nice too, although it did close early for a private event one of the nights out of the three we were there , which was a little disappointing, as we were not told earlier, so came back in planning to use the bar to find out we could only have one drink! The hotel has a small serve yourself shop at reception where you can buy small souvenirs, hot drinks, beers, soft drinks, water, chocolate, crisps, sandwiches amongst other things and even some ready meals to heat up. Little bit overpriced, but not excessively so for the convenience factor. The hotel location, whilst out of the main centre, is still a great location for exploring Munich (& Oktoberfest as we did!). The Nordfriedhof subway station is literally steps from the hotel, line U6 takes you to Marienplatz in about 6 stops. Remember to use Exit D when you return though - there are a few different ones, that one is best for the hotel! Lufthansa airport bus stop is also a few minutes walk away, really good for transferring to/from Munich airport, way cheaper than taxi or Uber and only takes about 30 minutes. Tickets can be bought online (slightly cheaper) or from the driver. Beware though, the bus stop to pick you back up for the airport is around the corner from where it drops you off, so make sure you wait at the right one for your return leg! We would happily stay at this hotel again."