Premier Inn Munchen City (Zentrum) Hotel

"Regularly stay in Premier Inns in England but first time in Germany. Quite shocked at the negatives - which didn’t represent the stay that we had. The rooms were as expected - yes was a little warm but this is common problem and not a major issue, bathroom was a higher standard and the hotel is in a great central location. Some of the ladies on Reception came across as a little abrupt but this could have been the language barrier. There was a lady who spoke great English and also the delightful Marco who was one of the highlights of our stay - so accommodating, friendly and helpful (even when very busy.) As well as being on reception, Marco also helped us with how the meal deal worked (again very patient and helpful as slightly different to what we were used to. Only a few options but we enjoyed them and if we had stayed longer would have probably gone outside the hotel. Another highlight was the breakfast - more continental options (to be expected) with so much choice, all fresh and very well presented. (With a lovely, friendly lady who helped me work one of the machines.) Had a great stay and would definitely go back."

"Our stay here never happened. A security matter at home, involving police, forced us to shift our dates by one night. Three months ahead, we contacted the property through Booking and offered to rebook at a higher nightly rate. Refused. We asked instead to check in the second day. Ignored. All or nothing. The only option they gave us was to cancel the entire reservation and pay a 90% fee. We accept that we did book a non-refundable rate. But we were trying to keep paying them for a room, three months out and hoping they could work with us. The rooms may be fine. The service has no flexibility whatsoever."

"Ac does not work, rooms are old and dirty. No customer service. Might as well stay in India, hot and stinky rooms. No hot water. They sell your room to multiple people and you have to deal With families coming in at all hours because their room is yours. Ridiculous. Took photo of the wonderful full 😂 AC."