Mercure Muenchen Olympiapark

"The Mercure at the Olympic Park is a regular stop for me when I am in Munich. I really appreciate the location at the Olympic Park. You are away from the tourist hustle and bustle and yet quickly in the city. With the tram 20 or 21 you are at the main train station in 9 minutes. The team is friendly. The breakfast also offers a large selection, including traditional white sausages. The ladies from the breakfast service are very pleasant and clear away used plates very quickly. The rooms were renovated very nicely a few years ago. The doors and pictures show portraits from the Gallery of Beauties at Nymphenburg Palace. The rooms are optimally sized for a city trip. In my opinion, the bathroom lacks storage space, and the paint is already peeling in places here. A big plus point for me is that rooms are offered here from time to time at a very good price for Munich. The price-performance ratio is then simply outstanding!"

"Terrible guest service. The woman at the front desk on a Saturday morning breaks away from helping me with an accessibility issue to answer the phone and then spend more than 5 minutes on the call with the other guest while I stand and wait. When I complain about that, she shrugs. When I say that I am a Gold member, she shrugs again and says: "Everybody is a gold member." So much for benefits. I say her poor service is making me reconsider a 17 night booking at a Mercure in Kyoto, Japan. She shrugs. I just cancelled that booking of 17 nights and will look for better. The shower stalls have serious issues with accessibility, it is a big step DOWN out of the shower onto the bathroom floor, no grab bars to help, no anti-slip mat. If you have knee troubles or other accessibility issues, don't stay here. The paint in the bathroom is peeling. The radiators are rusty. The lighting is poor. We were warned off the breakfast, which costs 22 euros a head, and went to the cafe beside the hotel, which was cheaper and better. The location was good for transport and the room was spacious. Those are the plus points. However, overall, poor value for money. Not likely to stay here again."

"The staff was very nice and friendly when welcoming. The rooms are rather older and especially the bathrooms are very small. What absolutely cannot be done are the prices for breakfast. Sorry but at the bakery right next door, we could have breakfast for the price of a breakfast for three By and large, I'd still be working on breakfast."