Marriott Hotel Munich

"The stay did not begin well in that our rooms were not ready at the check-in time. We were asked to wait well past check-in time into the dinner hours. As an ambassador member that is unacceptable. We rushed out the door to make dinner and did not realize how thoroughly disgusting and unclean our rooms were. The photos I attached do not even begin to cover it. Among the issues were various filth and hair throughout the room and carpeting. Various disgusting stains. NAILS left over for my previous female guest. Stickiness. Plus, beat up ragged floors. They tried to remedy the issue, but it’s so offputting nothing really fixes this. To add to the fun, the toilets don’t flush very well and should you perform a number 2 it will require 7 to 10 flushes. The water pressure in the shower is also a joke, rather a trickle. Breakfast is also comprised of rather low quality ingredients and disgusting coffee. Most of the staff are quite cranky as well and are more than happy to bump into you rather than to give away as you proceed to the buffet. Clearly, they’ve never heard of guest right away! This brand is inconsistent with Germany and any Marriott I’ve ever been to in the thousands of nights I’ve spent with them."

"This is not what you expect from a Marriott. The “Executive Lounge” is just part of the restaurant and only open in the evening. During the day — nothing. I was told at night it’s closed, only to find out the next day there was a fridge in front of the reception desk with drinks that no one mentioned. The room is basic: empty minibar, instant coffee, small bathroom, visible wear. If you’re a Marriott Elite member, you’ll likely be disappointed. If you’re okay with something closer to an Ibis-level stay, this might suit you. For Marriott, this is simply not acceptable."

"We had a wonderful stay, our room with 2 double beds was very comfortable for our family of three. Daily housekeeping kept everything clean and toiletries replenished throughout our stay. A particularly lovely touch was the Easter chocolates left in each room which made the stay extra thoughtful and festive. Breakfast was very busy but there was a variety of choices and even a live egg station to get eggs just the way you like it! We enjoyed evening drinks at the lounge which was a perfect way of relaxing after a full day of sightseeing. The hotel is very conveniently located near the Nordfriedhof Station which made it incredibly easy to get around the city and explore Munich. Overall a very comfortable stay with thoughtful touches and great location. We would definitely stay here again."