Leonardo Hotel & Residenz Muenchen

"Nice room with mini kitchen. had a fitness center but no treadmill and really nice showers but no way to use them because there are no doors and it is a coed gym. Excellent breakfast selection and lots of seating. Close to the subway."

"Disrespectful behaviour. DON'T recommend make any Bookings at this Hotel. Hope upper management will pay attention on it. I will keep posting reviews until my case will be resolved. Made Booking through Booking.com. According to the Booking.com this Hotel accepts Booking.com policy, not their own when clients making reservation through Booking. On the same day I made reservation I sent cancellation request through Booking with the option not charge any fees. No one reacted on the same day, only when 24 hours passed and they had to react they declined the request. Then I called to the Booking.com Customer service and they confirmed that this Hotel is responsible for cancellation free of charge. When I sent the message to the Hotel they simply ignored Booking.com response. I hope upper management will hear and help to cancel the reservation. Reservation number: 6413847405"

"It's some distance from the city center/main hbf. But there's dependable public transport (we took bus to a resto to dine out at night). Can't recall the train lines going there but no need to wait much going to and from the hotel. The basic room is very cramped but the bed was a good balance between soft and hard (I have a hard time sleeping in any place other than at home) and we all had a restful sleep maybe due to the fact that we were tired coming from Austria. We had to ask for a kitchen box so we could cook as nobody wanted to go out right after checking in (there's a Penny grocery across the street but my son brought groceries before we checked in elsewhere). The kitchen space is very small, see attached photo, but we only cooked fried eggs and sausages nothing fancy. Still, we were very satisfied as Munich is quite expensive. No complaints over the service (being Asian and brown skinned I am very sensitive to racism), the bathrooms, the cleanliness, etc. It's a small hotel but looked to be busy and full when we stayed there."