KOOS Hotel&Apartments

"Highly recommend for stays in Munich. Close to Old Town & within walking distance to so many shops, museums, and shopping areas. Use Karlzplatz train station to go anywhere you desire (only 2 blocks from hotel). Great shopping area in the underground subway- go get supplies for your room on Day 1 (water, snacks, necessities). Service was great and rooms were spacious and clean. Tumble dryers are available (3, free) onsite so pack light and do laundry. Bring your own shampoo/conditioner as they have a pump soap/shampoo dispenser in bathrooms and showers."

"I was very disappointed with my stay at KOOS Apartments. At around €300 per night, I expected a much higher standard, but the experience did not justify the price. The apartment itself felt cheaply furnished, was not particularly clean, and lacked the quality you would expect at this price point. The breakfast was acceptable, but at €25 per person it certainly did not offer good value for money. The check-in process was unnecessarily complicated as it is entirely digital, and getting to the room involved passing through numerous doors, making the arrival experience frustrating rather than welcoming. To make matters worse, there was an unpleasant smell of rubbish and feet in the hallways, which created a poor first impression. Another surprising policy is that housekeeping is not provided unless you specifically request it at reception before 10:00 a.m. each day. For an apartment charging around €300 per night, this is an unreasonable expectation and something that should either be automatic or made much clearer before booking. They also charge an additional fee for dogs, yet provide absolutely nothing in return—not even a dog bowl, bed, treats, or any pet-friendly amenities. Charging a pet fee without offering any added service or convenience feels unjustified. The location is convenient, being within walking distance of the city centre, but the surrounding neighbourhood is not particularly appealing. Overall, while the location is a plus, the experience fell well short of expectations. Between the lack of cleanliness, poor value breakfast, cumbersome digital check-in, unpleasant common areas, the restrictive housekeeping policy, and the unjustified pet fee, KOOS Apartments simply does not offer value for the price charged."

"The staff at the reception are very helpful and friendly as well. The hotel location is great! You can walk everywhere and the metro is right next to you. Breakfast is good and sufficient. The only thing I can complain about is that the bathroom is missing some essentials; if you forget your toothbrush, cotton swabs, etc., they are unable to provide them. Housekeeping came very late, but these are not critical issues."