Hilton Munich City

"The location of the Hilton Munich City is good. The city center is reachable in about 15 minutes on foot. The breakfast was also good, and the staff members were attentive and quick to refill the buffet. Unfortunately, those were already the essential positive points of our stay. What we particularly missed was the warmth and hospitality that one can expect from a hotel of this category. Our room facing the inner courtyard was very dark, and the bathroom smelled unpleasantly of the drain. The Nespresso capsules were not replenished upon our arrival. In the shower, there was shower gel and conditioner twice, but no shampoo – a detail that should actually be a given for a hotel with this claim. The lounge also failed to convince us. The selection was disappointing, and the seating was clearly too limited for such a large hotel. As Platinum members, we were merely handed two jars of nuts at the reception. That seemed impersonal and did not live up to the expected status benefit. On the second day, our room keys also suddenly stopped working – another avoidable annoyance during our stay. The parking situation was also disappointing. The parking garage was a construction site and also poorly signposted, making orientation unnecessarily difficult. At a price of €35 per night, parking is also significantly too expensive – especially under these circumstances. Our conclusion: For us, this hotel does not meet a five-star standard in terms of service or the overall experience. The good location and the decent breakfast cannot compensate for the numerous shortcomings. Especially in Munich, the competition is great, and there are many hotels that offer their guests more attention, warmth, and quality. We had expected significantly more and will not return. The Hilton Munich City should urgently rethink its own standards and the expectations of its guests."

"Great location, center and next to train station with quite a few grocery stores and restaurants around it. The breakfast was a banquet with Diamond member special section. The check in was effortless and as smooth as butter. All the staff in the hotel were professional and ready to help. The executive lounge is great. It is one of the best samples in the world of hospitality."

"Excellent value great breakfast and friendly staff"