Four Points by Sheraton Munich Central

"I stayed at the Residence Inn by Marriott Munich Central during the summer of 2025 (July and August). This hotel was a major disappointment. (1) Front desk staff Overall, the front desk staff were quite unfriendly, impolite, and ineffective. One female agent was the only exception; most others were unprofessional and unhelpful. For example, when I had a parcel delivered to the front desk, they insisted that they had not received it. Even after I showed the Amazon delivery confirmation—which included the signature of one of the front desk staff—they continued to insist that I should contact Amazon. When I spoke to the manager (male), he refused to re-check their shelf. Only after many requests did he reluctantly look again, and the parcel was indeed there. No apology was offered. Another example is that the front desk was often unattended, and I had to wait for staff to return. For reimbursement purposes, I requested split invoices (separate invoices for July and August) and received written confirmation before I arrived in Munich. My reservations were also separate. However, toward the end of the first month (July), they merged the two reservations without asking me and did not issue the July invoice. Even after I showed the email confirming split invoices, it still required many visits over several days before I finally received the July invoice—again, with no apology or explanation. Almost everything involving the front desk was unnecessarily difficult, which is quite surprising because my experiences at other hotels in Munich and Germany have always been positive. (2) Housekeeping I was also surprised by the inconsistent and often very low-quality housekeeping. Sometimes it was acceptable, but other times there was no cleaning and no vacuuming at all. Housekeeping was provided roughly once every five days—which is fine—but it seemed that while some housekeepers did their job properly, others did not perform the cleaning at all. Even when I left a note in the room requesting vacuuming, nothing was done. Overall, about one-third of the housekeeping services were well below standard. As an Ambassador member who visits Germany (and Europe) frequently, I believe this hotel needs significant improvement."

"We stayed in room 305 for 3 nights. Decent sized studio with queen bed, kitchen, and balcony. While having the balcony was nice for getting some fresh air, it was not very private as it was a shared courtyard space with neighboring condos. Our friends on the other side of the hall had a more private balcony. This was the perfect spot for visiting Oktoberfest, as the entrance is right around the corner. We only had outlets on one side of the bed, but there are many outlets around the room. The air conditioner never seemed to kick in. The free breakfast in the morning was good and featured a wide variety, as well as a gourmet coffee machine. Be prepared to take the stairs, as the elevator is very small and gets full quick. I would definitely recommend this hotel for anyone coming to Munich for Oktoberfest!"

"Stayed here for 10 nights just before Oktoberfest. Overall, nice hotel. We stayed in a "guest room" so we didn't have the kitchenette typical of a US Residence Inn. The room was typical of European hotels in terms of size. Bathroom was nice. Bed was comfortable. Breakfast was typical for European buffets. Laundry facilities were nice. Only complaint was the doors slamming throughout the day, especially the mornings. Thud, thud, thud was quite common-I would guess it's the design of the doors. Outside of that, we would consider this hotel again. Location is a short public transport ride to the Central city and close to several large beer halls and beer gardens. Also, there are several grocery stores within the mall that is a few steps away. Overall, solid stay."