B&B HOTEL Munchen-Schwabing

"On 20 December 2025, While checking out (Reservierung Nr. 6441795843), the credit card machine didn't accept the payment, according to the reception clerk. So he gave us another machine and we paid. Later that day we found out that the payment went twice. We came back the next day and talked to the hotel manager. He said there was nothing he could do, and gave us the email of the management. We sent an email to Mr. Ulf Templin on 22 December, and a second email on 3 January 2026, with an attachment proving the double payment. No response came to any of those emails, apart from a confirmation or receipt. We had no choice but to turn to the credit card company to try and receive the money back. After a few weeks they let us know per phone last week that they cannot get a response from the hotel. The stay at the hotel was ok, the room was clean and service according to standards, but this experience really tarnished the whole stay. We are still awaiting a refund. I can back up this review with credit card statements and copies of my emails to the hotel."

"Positive - staff in breakfast room very friendly and efficient. Breakfast good. Negative - lack of privacy. Housekeeping knocked didn’t wait for answer and entered after 2 second despite do not disturb sign. Only two towels asked for more but made to feel guilty about environment when all we wanted was one more towel separate for hands and face . Staff on reception rude, sarcastic and indignant. Bottled water 4 euros"

"We stayed here for two nights during a group tour of central Europe. The hotel was fine but nothing overly special. The rooms and bathrooms are fairly small and there was no AC. We were touring via a bus, so the location of the hotel didn't matter much to us. Breakfast was good, with a pretty decent variety of options. It was nice that there was a bar in the lobby where we could get a drink. Overall we didn't have any issues with our stay. I would stay here again."