NH Dusseldorf Konigsallee

"Not a great experience ..... there is no air conditioning it is "switched off" for from autumn - regardless of the temperature. The hotel is on a very busy road so the noise from an open window is very loud...... Not recommended if you want a good nights sleep. Stuffy rooms and loud noise."

"I am posting this review because, despite giving the hotel an opportunity to resolve this matter privately, I have been unable to obtain a satisfactory resolution. This was my third stay at NH Düsseldorf Königsallee. I am also a GHA Discovery Titanium member and work in the hotel industry myself, so I understand that hotels must investigate incidents carefully before accepting responsibility. During my stay from 30 August to 1 September 2026, I returned to my room on 31 August and discovered that personal belongings had disappeared, including USD 1100, EUR 100, THB 1000 in cash and, most importantly, my PANERAI watch, worth approximately USD 8000. The total value of the missing property is over USD 9000. I reported the incident promptly to the hotel and to the Düsseldorf Police and provided the hotel with the relevant information and documentation, including details and the serial number of the watch. I fully cooperated with the investigation. What I find particularly troubling is the hotel's conclusion that it has no responsibility because its electronic lock records do not show an unauthorized electronic key entry. There was a manual key as back-up key, hotel could not provide any record off. In addition, there are no any surveillance or security cameras on the guest floors. That conclusion does not answer the fundamental question: how did my belongings disappear from my hotel room? The absence of an unauthorized electronic key entry does not, by itself, establish that no person could have accessed the room or that the hotel bears no responsibility. The hotel's investigation appears to have focused primarily on the electronic lock record, while the actual loss of my property remains unexplained. I cannot recommend this hotel to any guests. The way a hotel responds when something goes wrong is just as important as the service provided when everything goes well — and in this case, I have been extremely disappointed."

"Good reception and good breakfast and good service with Jacklyn lady."