Melia Dusseldorf

"Overall, great hotel. But the issue is the climate control in the room and all the excuses that I received from the front desk after numerous discussions. They had the heating on, along with the heated floors on which they had no control over. The only alternative was open your window, which then made it very noisy. We asked for a fan, but they don’t supply any fans and I couldn’t even get an oven and iron to iron my jacket and shirt. So overall not a pleasant experience. Proulx is wonderful staff wonderful room rooms are nice but attention to detail is not on their list."

"Meliá hotels are usually very good quality chain hotels. This one is situated opposite a nice and well used park. Taxi about 25€ from the airport. Walking distance to Altstadt, Kö shopping area and museums. We had a room with access to the Level lounge. The room was without a bath so do check if this is important to you. The Level was small but clean with a more restrictive food offering especially in the evening than possibly the bigger Level lounges. Staff were helpful and courteous at all times. The markdown for the hotel was the loss of hot water- effectively for 2 days. This was not communicated to guests, nor much apology made. The suggestion to go to the wellness centre in the basement instead was not much of another . A hotel should have hot water. No compensation or goodwill gesture was made which was a shame but appreciate that the problem was not the fault of the staff."

"Very well located hotel, the metro station is very close to it and it is within a walking distance to the city center, The rooms are fine, but try to avoid the one with a view to the main street, the tram noise can be heard. The breakfast is fair. Nothing is special. The staff are very friendly, especially the lady on the reception . "