Hotel Indigo Dusseldorf-Victoriaplatz

"The Hotel Indigo is located in Pempelfort and is very conveniently situated for our visits to the K20, the Kunstpalast, and the Düsseldorf Old Town. Our approximately 22-square-meter room was sufficient for a short stay and attractively designed in the style of fashion photography. However, signs of wear are visible on the walls and furnishings, and the bathroom could also use a renovation. The cleanliness was fine. We were particularly pleasantly surprised by the exceptionally good pillow service: We were even able to choose between two neck pillows. The coffee machine, complimentary water, and bathrobes were also pleasant. Less pleasant was the fact that the shampoo and body lotion were used up on the second day and were not refilled. The advertised slippers were also missing. Our room had a small balcony facing the garden. Unfortunately, cigarette smoke from the neighboring balcony drifted into our room. The ashtray placed there could simply be removed to solve this avoidable problem. The breakfast was decent and offered a sufficient selection. The freshly prepared omelet was particularly pleasant. At an additional cost of about eight euros per person, the price-performance ratio is very good. Another cost factor is parking. The large underground parking garage right at the hotel is practical, but it does not belong to the hotel. For a total of one day plus another 18 hours and 18 minutes, we paid **52.80 euros**. For not even two days, that is extremely expensive. Anyone traveling to Düsseldorf by car should definitely take these additional costs into account when planning their stay. Conclusion: A well-located city hotel with an appealing concept and some convincing services. There is a need for improvement in maintenance and attention to detail. Added to this are the high parking fees, which noticeably increase the total cost of the stay. The potential is there – it just needs to be utilized more consistently."

"Check-in absolutely unspectacular. Recognition as Plat Elite is basically non-existent except for bonus points (upgrade, late checkout). An upgrade option would certainly have been possible to a higher suite category, but it was not even mentioned. It didn't matter to us for one night. The suite with "City View" turns out to be a chic room with a mini bathroom and a small balcony (without chairs and a table). City View is simply a view of the apartment building across the street. Breakfast is absolutely fine. We can confirm the noise levels, but it was absolutely within reason at night. For one night, the hotel is okay."

"A Mixed Experience: Excellent Breakfast, Good Wi-Fi and One Outstanding Staff Member I checked into this IHG hotel in Düsseldorf on Saturday, 17 October 2026, at 3:00 p.m. My overall experience was mixed, with some very positive aspects alongside a few disappointing customer service interactions. Location and facilities The hotel is conveniently located within a reasonable distance of the train station, which is helpful for travellers arriving by public transport. However, I found it a little difficult to navigate the route as a newcomer to the area. Clearer directions for first-time visitors would be a useful improvement. The Wi-Fi was excellent, and the breakfast buffet was another real highlight of our stay. Outstanding assistance from one receptionist Upon arrival, I realised that I had forgotten my bank cards in Stuttgart and was unable to pay the €3 city tax immediately. I was embarrassed by the situation and hoped to find a practical solution. I would particularly like to recognise Ms. Asri, who was exceptionally patient, calm and helpful. She genuinely tried to find a solution and treated me with kindness and understanding throughout the process. Although her shift ended before everything could be resolved, she ensured that the matter was followed up. Thanks to her assistance, I was able to resolve the issue and settle the tax the following morning. Her willingness to help, even when the situation was not straightforward, made a real difference. I sincerely hope her efforts are recognised by management. An area where customer service could improve Unfortunately, my interaction with the colleague who took over was considerably less positive. I found his tone impatient and dismissive. At one point, he suggested that I should cancel my hotel and breakfast reservation if I could not pay the €3 city tax. I felt this was an unnecessarily harsh response to a guest who was trying to find a solution. The following morning, after the matter had been resolved and the tax paid, I was approached again during breakfast and directed back to reception about the same issue. This was uncomfortable, particularly because I was with my son and had to explain that everything had already been settled. Better communication between staff members would have prevented this unnecessary embarrassment and inconvenience. Breakfast and overall impression On a positive note, the breakfast buffet was excellent, with a generous selection of food. Even my usually picky son was very impressed and thoroughly enjoyed it. It was wonderful to see him enjoy breakfast so much, and this contributed positively to our stay. Overall, the hotel has several strengths: good Wi-Fi, a convenient location, a generous breakfast buffet and at least one employee who demonstrated genuine patience and professionalism. My recommendation to management would be to recognise and encourage the positive approach demonstrated by Ms.Asri, while ensuring that all staff members treat guests with the same courtesy, patience and respect, especially when unexpected difficulties arise. Improved communication between shifts would also make a meaningful difference. I believe constructive feedback is important because hotels can only improve when guests share both the positive and negative aspects of their experiences. I appreciate the assistance I received from the receptionist who helped me and hope the hotel continues building on its strengths while addressing the areas that need improvement."