Holiday Inn Express Dusseldorf City

"Excellent location, room and bathroom quite spacious, the noise of the trains from the nearby station did not bother me, perhaps the position of our room was on the opposite side. Many negative points: 1) we arrived around midnight and the door was locked; after we rang repeatedly, the porter finally opened it and asked us, annoyed, if we didn't have our key card to open it, but we had just arrived, how could we have the card? 2) one of the glasses in the room was dirty, encrusted with a brown substance that looked like chocolate; 3) no one tidied up the room or changed the towels during the 2 days we stayed 4) the walls of our room were very dirty with numerous black hand and shoe prints against the walls and in particular near the bathroom door I am not going back, even though the price is very affordable."

"This was the first hotel we stayed at as part of our inter railing holiday to Scandinavia - the room was spacious with a fantastic powerful shower which after a long journey was excellent. All the staff were friendly helpful and professional and the breakfast was generous and wholesome- we also liked the city of Dusseldorf and wished we had planned to stay longer there"

"The staff isn’t read anything you write, reject immediately, you are writing again, rejected again without any explanation. Its too easy to lose a customer and they are doing it perfectly. I won’t stay anywhere near this hotel or any other branch of them."