Courtyard Duesseldorf Hafen

"Even the room reservation was enormously complicated: The event allotment could not be booked online, no one could help me over the phone, and the recommended clarification via email remained unanswered. No solution was found at the front desk either – among other things with the remark that it was the weekend. One had the impression throughout that no one could take responsibility or make a binding decision. For 367 euros I got a basic room without breakfast. I found calling this price a "super rate" (sic!) quite inappropriate given what was offered. The hotel seemed old and poorly laid out to me, more at the level of an average three-star hotel. The sauna area made a run-down impression, the light did not work. The seminar room was also an imposition: hot, stuffy, and with outdated technology. Even receiving an invoice became a problem. The promised delivery never happened, emails were not answered, and after a total of at least two hours on hold, I was no further along. Even customer service could not reach their own front desk. The price-performance ratio here does not add up for me at all. However, the service was particularly disappointing: Simple requests became time-consuming problems that you were left to deal with alone as a guest. Not for me a second time."

"A decent 4* hotel in a very good location and with a great breakfast. We were here for one night and it was perfect for us. On the ground floor there is a nice bar/restaurant (Julians) with super friendly service. The breakfast buffet is also served here, which stood out with, among other things, freshly squeezed orange juice, Bircher muesli, various egg dishes, salmon, and high-quality sausage. The room was spacious and clean. The two single beds were large and had good mattresses. The bathroom was a bit small, but perfectly adequate for a short stay. Check-in and check-out were smooth, friendly, and fast."

"We are often and gladly guests at Bonvoy chain properties, but what the team at the Courtyard by Marriott in the Düsseldorf Medienhafen has in store in terms of services for loyal Bonvoy customers is simply breathtaking! Right down to a pastry plate for my birthday! And if you ever have a somewhat more specific request at the front desk (we had a rather rare voucher, for example) and the employee at the front desk is currently overwhelmed, then a senior manager is immediately on hand who can resolve your question in a charming and competent manner. Here, the management does not hide in some back offices, as one unfortunately often experiences otherwise as a hotel guest. There is parking downstairs in the building, which is also cool in the Medienhafen. The rooms (well, there are certainly more modern hotel rooms in Düsseldorf) offer everything you need. Right down to a fast-absorbing body lotion (which is something many 4-star hotels are now cutting back on). So, a perfect stay at this well-managed property of the Marriott group!"