Carlton Mayfair

"We saw this hotel at booking while we were home, but we didn’t want to rush and wanted to see it before booking because the location was wery important to us. We went there and i don’t remember that anyone else was so rude anywhere in the world like this time. The guy that opened the door ( because they don’t have 24/7 open desk) was very very rude, because we came twice. As i say the location was very important and the price normally too. The first time they offer smaller ammount than booking, but the second time more 100 euro, so i asked if i can make reservation from booking because it is cheaper?! I do this all the time and did not have a problem at all. While he was talking on the phone, he STARTED OFENDING us to the other person at other language (that we understood well) so we leave and find another hotel better and cheaper. I work with customers too and i never disrespect anyone because i love my job and working with people, and when they come they know that they came at right place."

"We stayed here just one night, with our son, to visit the Christmas markets in Dusseldorf. Plus points: extremely easy to reach city center, free WiFi, kind service, clean room. Minus point: you better bring ear plugs against the airplanes noise, in case your sleep is light. We didn't have particular problems, but we were particularly tired at night and wouldn't have heard a bomb. All in all it has been a very good choice, and I would recommend it."

"Our room was spacious and sheets and towels were clean. The carpet in the room wasn't very clean though, it had leftover crumbles from previous guests. The selection in the breakfast buffet is very minimal and when something was finished, there wasn't any backup. I would advise not to buy breakfast from the hotel, but to go downtown to a typical german bakery."