Titanic Comfort Kurfurstendamm

"Having stayed at Titanic Comfort Kurfürstendamm twice previously, both times with excellent experiences, I was genuinely looking forward to returning. Sadly, standards appear to have deteriorated considerably. This time we were allocated single rooms rather than double rooms for single occupancy. The difference was staggering. The rooms appeared to have been created by dividing larger rooms, with little consideration for practicality. The bed stretched across the entire width of the room, meaning you actually had to climb over it to open or close the curtains! The shower was equally badly designed, flooding the bathroom floor whenever it was used. Three members of our party, in three separate single rooms, experienced the same layout problems. Frankly, these rooms were more suited to basic budget accommodation than a three-star hotel. However, the greatest disappointment was the complete lack of communication and customer care. Before arrival, I emailed the hotel twice requesting compassionate consideration of a cancellation for one member of our party who was seriously ill and undergoing investigations for suspected blood cancer. Neither email received a response. I raised the matter again on arrival and was assured a message would be left for management. Despite further visits to reception, no manager followed up. I witnessed several other unhappy guests and an uncomfortable atmosphere around reception, which only added to my concerns. I wasn't demanding a refund as an entitlement. I was simply asking for some compassion and the courtesy of a response. A hotel can have policies, but surely it should also have basic standards of communication and customer care. After two excellent previous stays, this experience was deeply disappointing. Unless standards improve, I would be very reluctant to return. Update After our return I sent a formal letter of complaint and left a similar review to this on Agoda ( The communication and customer service leading up to the holiday with them was also non-existent), I received an almost immediate reply from the Rooms Division Manager who put things right straight away, thanks Berke."

"Extremely bad service, I booked a room but the payment failed all the way, so I Booked it again and I was double charged, went to the hotel and asked for a refund or a gift card…… they never answered me back!!!! Extremely bad service and a very stuck up employee!!!! Don’t go here!!!!"

"The hotel is decent enough, but it's lacking in many areas for a pleasant stay. The blackout curtains are small and don't cover the entire window, so you won't be able to sleep if the light bothers you. The cleanliness is very poor; the bathroom air filters have never been cleaned, and the towels are practically garbage—tiny and worn out. We requested a change of sheets, and after asking three times from morning till night, they finally gave me a duvet cover. The walls in the rooms are dirty and need painting. I think with a little maintenance, it could be a good hotel."