Marriott Hotel Berlin

"Summary: Very uncomfortable and unclear financial experience. My card was repeatedly charged with unclear transactions and no proper explanation, despite assurances at check-out. Transparency and communication were lacking. If this is your last option, consider paying in cash and be cautious when using your credit card. I had a very confusing and stressful financial experience during my stay at Marriott Berlin. Despite traveling frequently and staying in many hotels, I have never felt this level of discomfort before. From the moment I checked in, the hotel placed a €300 deposit hold on my credit card. Starting from the first night, I began receiving multiple charges and authorizations for different amounts — even though I did not use any hotel facilities. When I asked the front desk, I was told it was a “technical issue” and that all amounts would be released. However, the same thing happened again on the second night, and continued throughout my stay. It honestly felt like my card was being used repeatedly without clear explanation. At check-out, I specifically asked for confirmation, as I no longer felt comfortable with my card being charged daily. I was clearly assured that all amounts, including the deposit, would be fully released, and that I had no outstanding charges. Unfortunately, after nearly a month, not all amounts were returned, and more than half of the deposit was actually charged without prior notice or clear explanation. When I followed up (which was not easy since I was no longer in Berlin), I was told that this amount was a city tax and could not be refunded — despite being told at check-out that there were no charges. What makes this even more confusing is that I was traveling for business with three colleagues from the same company, under the same booking arrangements and provider — yet I was the only one who experienced these charges. The situation became so concerning that I had to freeze my credit card due to the repeated and unclear transactions. Overall, this was a very uncomfortable experience financially. My advice: if you are concerned about unexpected or unclear charges, you may want to be cautious. If you stay here, consider carefully how you handle payments."

"Good hotel but the cooked breakfast is awful The foyer also gets very crowded if there is a conference on"

"Disappointing Stay at Berlin Marriott Hotel I stayed four nights at the Berlin Marriott while attending ITB Berlin and unfortunately the experience was far below expectations. The check-in process was poorly handled. Although I had already given my passport and credit card in the morning, the evening receptionist asked for them again and was rather abrupt when I explained that the details had already been provided. Even after the authorization, outlets could not post charges to my room and I was repeatedly asked to pay directly. Service at the bar was also disappointing, with a supervisor displaying a rude and sarcastic attitude. Housekeeping standards were weak as well only one bottle of water was provided on the first day and not replenished during the rest of my stay. Turndown service was minimal and overall attention to detail was lacking. As someone working in hospitality in the Maldives, I found the service standards surprisingly poor for a hotel carrying the Marriott brand and charging premium rates."