Maritim Hotel Berlin

"We stayed at the hotel for a 3-night getaway. Check in was smooth and as Bonvoy Platinum member the receptionist advised we were upgraded to a high floor newly renovated room. The room was in good shape but due to the hotel not being tall, had a limited view. The first strange thing striking us was the shiny grey marble both on the guest corridors and inside the room. Whilst looking nice, in German autumn, let alone winter, it makes the room cold and uncomfortable. The rooms have only a bathtub and no-walk in shower, which at this level of hotel should be a standard. There is complimentary water replenished daily and basic turn down service is provided however our towels were not refreshed in the evening. The Executive Lounge is set up as a portion of the breakfast buffet restaurant and offers tea/coffee, water and soft drinks all day. In the morning Elite members can enjoy the full breakfast buffet. Sadly, no one brings you to a table or serves coffee. Everything is do-it-yourself. A big selection of hot and cold dishes, fresh juices and sparkling wine is on offer. Refilling of the buffet at times was slow, especially the croissant and pastry section (see pic). I had some odd and unpleasant experience at the live cooking station. The menu on top of the station among other items lists eggs benedict, when asking the chef for it he exhaled, rolled his eyes and asked me to come back in 10 minutes. Not quite what you'd expect I would say. When coming back he had forgotten about me. He seemed to check with his colleague and then loudly instructed him to "give him 1 only". What a ridiculous comment. Egg dishes unless requested by the guest should always be coming in twos. Overall, I had the feeling most staff in the lounge and at breakfast were not excited to be there, despite it being not very busy and made me feel not very welcome. The one person standing out in a positive way would be a young lady named Joy who was delightfully friendly and kind at the happy hour in the lounge. We tried the gym, which looks quite new and has excellent equipment whilst no windows unfortunately. Cleanliness and tidiness there were not great (see pics). The hotel bar with a live piano player was very nice and served excellent cocktails. The location of the hotel is very conveniently in walking distance to the Potsdamer Platz, Mall of Berlin and the Philharmonie. I think for our next Berlin trip we will look to try another hotel to be honest."

"We stayed at JW Marriott Berlin again for a special occasion, and once again, it did not disappoint! From the welcoming staff and comfortable rooms to the excellent service, everything was exceptional. The breakfast was awesome, with so many delicious options to choose from. As Platinum members, we felt truly welcomed. We were pleasantly surprised to find a lovely dessert waiting in our room to celebrate our special occasion, along with two personalized notes from the front desk and the General Manager. These thoughtful touches made our stay even more special and showed how much they care about their guests. A special thank you to Viera, who checked us in. We arrived quite early and didn’t expect our room to be ready, so she kindly suggested that we wait in the lounge. After just 30 minutes, she came back with our room keys. Such thoughtful and attentive service! We’d also like to recognize Paul and Filip at the lounge for their wonderful service and for making sure everything was always great. The lounge food and drinks were excellent as well. We had a fantastic experience during our last stay last year, and this visit was just as wonderful. JW Marriott Berlin truly knows how to make guests feel welcome and appreciated. We’re very happy with our stay and will definitely be back! Thank you to the entire team for making our special occasion and stay so memorable. Keep up the fantastic work!"

"I just had an amazing stay at the JW Berlin. As you would expect from a hotel of this class, the facilities are immaculate, wherever you look. A special shout-out to the housekeeping team, who did an excellent job throughout my stay, including the turndown service. I particularly enjoyed the swimming pool, which was a great addition to the overall experience. The staff were consistently efficient and professional, but two people in particular made my stay extra special, and I hope they will be recognised for their outstanding service. Mark, the breakfast host, greeted me on both mornings and made me feel welcome from the very first interaction. He was also particularly helpful in explaining the two buffet areas, making the whole experience easy and enjoyable. Last but certainly not least, Nena at the front desk. Not only had she responded to my little note before arrival, but she also personally handled my check-in. She immediately recognised my name and mentioned that she had been the one replying to my message. Having exchanged messages before arriving, I also recognised her name, which made that first interaction feel all the more personal. I also interacted with a couple of other front desk colleagues during my stay (when dealing with a malfunctioning key and at check-out), but Nena really stood out for her genuine smile, warmth and kindness. She made me feel genuinely welcome and played a significant part in making my stay so special. A big thank you to the entire team, and especially to Mark and Nena, for making this such a memorable visit. I will most definitely return and would happily recommend the JW Berlin to anyone visiting Berlin."