Indigo Berlin - Alexanderplatz

"Dear Sir or Madam, I would like to hereby express my great disappointment regarding my current stay at your establishment. Already during the online booking as well as in the subsequent phone call, I explicitly requested a room facing the street. Unfortunately, this request was not met. Instead, I was assigned a room facing the inner courtyard. However, that is exactly where the hotel terrace is located, which leads to significant noise disturbances: It is extremely loud both in the morning and in the evening, as guests are singing and shouting loudly. Due to the lack of sound insulation, every conversation can be heard word-for-word in the room. A restful peace is therefore impossible – even now at 9:36 PM, the noise level remains unchanged and high. In addition, the amenities make contacting the reception massively difficult! There is no telephone in the room to reach the reception directly. If you call with your own mobile phone, you only reach the general Premier Inn switchboard and first have to be transferred to the respective hotel. A quick request on-site cannot be resolved this way. When I finally reached a staff member at the reception after a long wait (a gentleman with longer, colorful hair), he reacted extremely uninterestedly to my complaint regarding the noise on the terrace. Although I was assured that it would be taken care of, there was no improvement whatsoever. I also find the check-in process to be extremely unfriendly to customers. I arrived at the hotel at 2:00 PM, but the regular check-in time does not begin until 3:00 PM. Although my room was obviously already cleaned and ready for occupancy, I was refused the key unless I paid the fee for an early check-in. After I was forced to pay, I received my room immediately. It is incomprehensible and not very accommodating to artificially withhold rooms that are ready for occupancy in order to demand an additional fee from guests for a single hour of waiting time. The hotel's own Wi-Fi also barely works. Since the room faces the inner courtyard, I also have no mobile reception at all, which makes my mobile internet useless as well. Under these circumstances and due to the disappointing service offered, I will definitely not book your establishment again."

"Decent hotel, in a central location and very close to the subway. Good breakfast. It is absurd that they only clean the room and make the bed upon request. The bathroom is unacceptable: without a light over the mirror, without toiletries, and above all without a shower enclosure, I was very cold (I was assigned a room for disabled people for no reason)."

"You know what you get, totally OK. The breakfast is worse than what we ate in Britain."