Hotel MOA Berlin

"We stayed twice on our trip. Staff on reception not very welcoming but everything else. was ok. Different from other Mercures we have stayed in. Nice and central for Berlin. Breakfast was very busy. Could do with more staff as tables left uncleared."

"I was pleasantly surprised by MOA Berlin. The hotel is much better than its overall rating and its price (around €100 per night) might suggest. The room was excellent: very large, modern, in perfect condition, and with a very effective air conditioning system. The minibar was also a nice touch and worked well, with two bottles of water provided. Another very practical feature is the small Edeka supermarket located in the same building. It is open every day from 7:00 am to 10:00 pm, except on Sundays, which is very convenient if you need anything during your stay. The breakfast is one of the hotel’s strong points. The selection is very wide, and there is even a machine serving freshly squeezed orange juice. The smoked salmon was of decent quality, and many of the products were genuinely very good. However, some items felt surprisingly low-end, probably frozen products such as rösti. In my opinion, these products should be removed, even if it means reducing the overall variety, because they give a cheap impression to a breakfast that is otherwise very good. Unfortunately, my experience at the bar was less positive. The music was unfortunately extremely loud (a DJ was playing, except during the last hour of opening) which made the experience less enjoyable. The cocktails themselves were good and generously served, but the service could have been more efficient. There were very few customers and three employees were present, yet it was always necessary to wait before being able to order another drink. One of the employees, who seemed to be the manager because he was dressed differently, spent quite a lot of time on his phone in the adjacent breakfast room. That said, the service was still acceptable overall. The staff were polite and friendly. To be fair to them, I think they are probably used to guests waiting a long time before ordering another drink, so they may not always notice when some customers would appreciate more attentive service. I do not think this reflects a lack of professionalism from the staff, who were courteous and helpful throughout my visit, but rather a missed opportunity to provide a more proactive level of service. Overall, MOA Berlin offers excellent value for money. The rooms are much better than expected for this price range, the breakfast is mostly impressive, and the hotel has several very convenient features. With a few improvements to the bar service and some breakfast choices, it could be an even better experience."

"i am extremely disappointed with this hotel's administrative management. The hotel charged our credit card for our reservation but has failed to provide a paid invoice. It has now been more than three months, and despite numerous follow-ups, we are still trying to obtain this essential document. Charging a guest is one thing; providing the corresponding invoice is a basic responsibility. The lack of professionalism, responsiveness, and customer service has been incredibly frustrating and has wasted a significant amount of our time. I would not recommend this hotel, especially if you require proper billing documentation for your stay."