Hotel Amano

"Service bar very insufficient!"

"We stayed here from 10-16 October. Having stayed at other hotels of the same group before we figured we’d have a good experience. None of that was true. The L-apartment was in decay, we found a defected AC/ventilation unit for the bedroom, the salon table was damaged an unusable, the phone did not work, the ventilation in the kitchen unit did not work, the sink in the badroom was clogged up, just to name a few. Upon inquiring about the AC/ventilation they sent a tech guy which unfortunately couldn’t fix it by replacing the control unit, and then offered a ventilator instead. We requested a room swap, which was given, but we decided to try this room for a night, perhaps it wasn’t too bad. It was. We were kept awake till 03AM due to loud music from the ground floor. We figured this was a Saturday thing and waited the next night out. Same. Same on Monday, 03AM. Tuesday, 01AM. Wednesday, we booked another hotel and left – without notifying the hotel, we were extremely exhausted from having so little sleep and staying in what can only be described as a hot sauna in a night club. Sleeping with the windows open at night was not an option due to the excessive noise, both from the music and drunk people / traffic. We saw another smiling family arrive at the hotel the day we left, and felt guilty somehow for not warning them. That’s the reason I’m writing this review."

"Dear Amano Hotel team, on behalf of our entire group, we would like to thank you sincerely for the successful stay at your establishment. As part of our business trip with 35 people, we felt in the best of hands from the very beginning. The communication and organization prior to our arrival were already extremely professional, friendly, and uncomplicated, which made the planning significantly easier for us. On-site, our expectations were even exceeded: Your team was attentive, helpful, and very accommodating at all times. The pleasant atmosphere, the excellent service, and the outstanding support contributed significantly to the success of our stay. Our colleagues were also thrilled by the quality of the hotel and the hospitality of your team. For this completely positive experience, we would like to express our sincere thanks and will very gladly return to your establishment for future stays in Munich."