Hotel am Steinplatz Autograph Collection

"This is the second Roomers property I stayed at, and it was another lovely experience. The rooms are comfortable, thoughtfully stocked, and interesting. The shower is amazing. (I love the robes! Hooray for the candy bar.) The breakfast is splendid. It’s on a quiet street about 10 minutes walk from the U2 line, which takes you straight to the sights. The service everywhere was thoughtful, sincere, and accommodating. For example, a package is being mailed to me from Denmark, and it was arriving after I had checked out. They easily and quickly made arrangements for a plan to make my life better. (I stayed at the Ritz the night before and ughhhh. Hard pass.) Danke sehr. I’ll be back!"

"This has been one of my favorite hotels. But the new Roomers style is quite worrisome. I like the videos from the 1920s that they still have in the hallways. But in the elevator they replaced them with dark videos that suggest they don't want anyone over 40 staying there. I have heard many others say the same. A nice lady at the St. Ermin's in London, also an Autograph property, when I said the hotel is good, said "But it looks very dark. I don't like that dark look." Of course she was referring to the website. One wonders if it will get worse. In the elevator, you can't escape the photo of a bond woman about 25 who has an expression on her face like she just stepped in dog poop. It cycles over and over. This has replaced the videos of the 1920s. Maintenance seems to be slipping. The spa is not as good. A plus is that the restaurant is much better. Their email system for guests to contact them does not work. I tried 3 times. It is too bad they did not retain many of the employees I liked. Daniel at breakfast is excellent and I hope that they keep him. And the others from the past, such as Maria. The present ones are fine, but many feel that a mark of a good hotel is staff who recognizes you and says, genuinely, that they are happy to see you again."

"Went with 2 teenagers on a family city break over half term. Had 2 x Deluxe Rooms. Quite dated looking room but clean and big rooms. Breakfast was good. Didn't eat any other meals in the hotel. The hotel is in a residential area but there are plenty of choices of restaurants within 10 minutes walk. The hotel is about 15 minutes from the zoo where there is a metro and about 20 minutes to the Kaiser Wilhelm Memorial Church where there are lots of shops and restaurants. We got Ubers around at night if we went more than 10 minutes walk away. Great staff and service. A good family trip."