Holiday Inn Express berlin City Centre West

"Compared to the other budget hotels I have stayed in the area much spacious, and much better than the IBIS nearby. Good points: - Rooms are relatively larger than other nearby budget hotels ( I stayed in a double bed) - Good shower and decent bathroom - Electric kettle and coffee sachets requested 24/7---decaff also on offer - Luggage rack inside room -Nicely placed large mirror in my room to get ready - Very good breakfast for a budget European hotel. Scrambled/ boiled eggs, bread and toaster, okish pastries but great coffee machine and lovely DIY herbal teas with a wide variety of leaves. - Most desk staff friendly English speaking except for the female oriental ones who werent rude but not as friendly - 10-12 casual minute walk to the zoo and underground station -Doner Game (halal chicken doner) a stone throw away open till late. Another one called Reva (halal and beef doner) 5-6 minutes minutes -small grocery store 10 minute away - Nice benches near the breakfast areas you can work on - Special mention for the cleaning lady. I normally leave a note of thanks with a monetary tip. First time in all my years of travelling, did I received a handwritten reply from the cleaning staff. Although I cant understand German but I am sure it was something nice! - AC was great and cooled down at fairly a decent pace. -There is a vending machine which is handy Bad points: - Break fast has limited veg protein options - Carpet looked very old - All Premier inns has no fridge, no writing pad, no safe, no additional amenities, so slipper and worst is no phone to call reception. - No central light so room can seem a bit dark in the centre - Water glasses too small and no complimentary bottle. - Cheeky Uber drivers might ask you to cross the road for pick up"

"Breakfast was decent, and the location is excellent. But honestly, everything else was awful. Don’t bother. The mattress was terrible, no closet, no safe, no phone. They don’t even clean the room unless you ask. Service felt cold and unfriendly. We paid €775 for 4 nights with breakfast for two. Nearby hotels are much nicer for the same price—or less. Big disappointment. Calling this place a “hotel” is a joke. A hostel would give you more."

"At check in you should be told that the room is not automatically cleaned by staff everyday, apparently you have to request it ? this is unacceptable it should be made clear at check in that this needs to be done, there is a notice on the reception desk that i didn't see, so we stayed 3 nights and didn't get clean towels or the bed changed or refreshed coffee/tea etc everyday, i had to go and ask for them, The reception staff where hit and miss some lovely some not so, the hotel isn't very clean it is adequate, i wouldn't stay there again, its close to the zoo and train station but its not a good standard and the staff need customer service training and told to be nicer to their customers"