B&B HOTEL Berlin-Mitte

"Unfortunately, we were quite disappointed with our stay at this B&B Hotel this weekend. The room was basically okay, with a view of a bunker next door - well ..... but the bathroom is really extremely small. The passage to the bathroom was at most approx. 40 cm wide and even with a normal build, you could hardly turn around properly in the bathroom. In addition, the soap dispenser was already completely empty upon our arrival. The worst part for us, however, was the breakfast. We have rarely experienced something like this in a hotel before. Plates and cutlery were partially unavailable, and you had to ask the staff for them yourself. Juice and butter were also only available in very small quantities. The Sunday eggs were all gone after about half the breakfast time – and when asked, we were actually told that no more would be coming. The whole thing just seemed completely disorganized. Honestly, we felt most sorry for the staff. The employees were friendly, but obviously completely overwhelmed and, given the many questions and requests from guests, sometimes didn't even know where to start. My husband even helped refill the coffee beans in the coffee machine because the small, very friendly service worker couldn't reach the container herself due to her height. We found that quite telling – actually, a guest shouldn't have to help out here. Used dishes also remained on the tables. Of course, the guests themselves are primarily responsible for not simply leaving their dishes behind. But if tables are blocked for subsequent guests because of this, the service staff should notice this at some point. In some cases, the next guests had to clear the dishes themselves just to get a free table at all. We would like to explicitly state that we really felt sorry for the staff. The employees were friendly and hardworking, but obviously had far too little support to be able to manage the situation at breakfast properly. Overall, our stay was therefore unfortunately not what we expected from a B&B Hotel. Especially at breakfast, there is an urgent need for improvement from our point of view."

"Perfect start to the day – Thank you, Ms. Pham! A huge compliment to Ms. Pham for the breakfast buffet at the B&B Hotel Berlin-Mitte! I was delighted by the warm way in which everyone is greeted here every morning. The selection is fresh, abundant, and is always replenished by Ms. Pham with a smile. You can immediately tell how much effort and passion goes into the preparation. This is how one envisions perfect service – highly recommended! The hotel is fortunate to have such an excellent employee as Ms. Pham."

"Chose this hotel primarily for location which was good. Room was smaller than anticipated with no where to put suitcases but did the job and beds comfy and good shower. Was not intending to have breakfast there as there is a really nice Cafe Albrecht about 50 yards away which is highly rated and was very good. However on our first morning we were a bit short on time for pre-booked walking tour so we paid for hotel breakfast. Self service with one member of staff apparently on duty. Hot chocolate machine not working. Orange juice machine not working. My wife asked staff member to get the orange machine working but all she did was fill the milk machine. There was only one bowl for cereals, fruit salad, yoghurt etc.. I asked staff member to get more but was told there were none. My wife also asked her twice and was also told there were none. None came so although I had some cereal my wife had none. At the end we complained to another member of staff. She was very apologetic but still produced no bowls! We asked for a refund. I had only had one small bowl, my wife had one coffee and as we were leaving a glass of orange was put on the table. The staff member said we could have any food we wanted but I pointed out that there were still no bowls to eat from plus we had now run out of time to get on our pre-booked walking tour. I repeated my request for a refund but was told no refund was available but she offered us 2 bottles of water. In all my many travels I have never been expected to eat food without crockery! Our complaint was entirely justified and was just brushed aside. I would never stay at this hotel again and would certainly not recommend it to others."