Adlon Kempinski Berlin

"Exceptional. Best 5-star hotel I’ve ever been to. Without a doubt. Don’t listen to any of the naysayers. This place is worth every penny."

"The hotel was recommended to me personally. Unfortunately, there were quite a few things that I cannot reconcile with a five-star establishment. The check-in took place without any information for the stay. The room had been rebooked beforehand and there was an extra bed in it that I had not ordered and was only removed after I requested it. Furthermore, there was no turndown service, although I had previously received questionnaires via email three times. I filled these out, and yet the requests on them were not taken into account 🤗 I ask myself why it is handled that way if they are not addressed. At checkout, a long line had formed like at a train station.... I am not used to that either. All in all, basically solid, but definitely in need of improvement for a 5-star hotel."

"We have now been to the Adlon for the third time and were just as thrilled as we were during our first visit. The staff there are incredibly friendly and extremely helpful at all times!!! This friendliness never seems put on or forced, but genuine at all times. The service is great, whether at check-in or at breakfast, which definitely leaves nothing to be desired. The selection is overwhelming and the quality of the food is excellent. We cannot thank the hotel staff enough for the consistently great experience of being hotel guests there. We especially like the "old" style of the Grand Hotel. It is cozy, very stylish, and elegantly furnished. The deluxe rooms are wonderfully large and we love the bed, as well as the double vanity and the separate makeup area. Some pieces of furniture show minor signs of wear here and there, which, however, does not diminish our overall impression in any way. The cleanliness was perfect at all times, both in the room and in the public areas. Only during our second visit, in March 2026, was there a reason for a complaint. I listed in great detail what we felt was not right and exactly where which damages marred the overall appearance of the room. Following that, I received an email in which I was thanked for this constructive criticism. Because the hotel can work with constructive criticism and rectify any shortcomings. It is not dismissed as a triviality, and I felt even more valued as a guest because of it. A visit to the Adlon will always remain something very special for me and my wife and not something to be taken for granted. Because it is like a small, perfect, wonderful bubble in the service desert of Germany. We particularly noticed that the previously small cosmetic tubes and bottles in the rooms have finally given way to large, refillable containers. That is sustainable and, in our opinion, was long overdue. We do not care at all whether that was done for cost reasons or, as we hope, to avoid an incredible amount of plastic waste. Reusable beats single-use every time. We have already booked our next visit and recommend the Adlon without reservation."