B&B HOTEL Toulouse Purpan Zenith

"Booked 2 rooms through hotels.com. Confirmed late arrival, arrived at 23.30, only 1 room available. Asked the duty manager for help he pointed me to an intercom outside. Was told by person on intercom that they couldn't help and hotel was full, I explained I had 2 confirmed reservations (now midnight). I was told to go and find another hotel. After an hour of trying with no luck my colleague slept on the floor. This morning I was told to speak to the manager once I had returned from work. I explained the situation (this was the same manager as the previous night) to the manager he laughed and said 'hey you have a big bed sleep together', I asked about a refund and was again dismissed as I had not booked through B and B, when I asked for his name to make a complaint he again dismissed me. Decent budget hotel apart from this particular manager and cancelling bookings without notice."

"I had lost the code to enter my room which is easily done. I rang the bell to get reception assistance, knowing it was late I thought I wouldnt get a reply but tried anyway. The reception man storms out of the side door and starts going bonkers with me, shouting and swearing towards me. He pushed me aggressivly out of the building and locked me out. I have NEVER been treated like this in my life. Awful behaviour - I was tempted to call the police due to the way I was handled. Nice hotel, vile, rude, awful, agressive receptionist. Pushed me out of the hotel shouting and swearing. The room however, lovely, clean and good facilities. Nice friendly cleaning staff too. But I will NEVER stay here again, unless the receptionist has left. "

"Spend two nights here during the Euros. Very comfortable and clean. Pleasure to stay here. Staff very helpful. Breakfast well worth the €6 too. Will definitely recommend to friends and will likely return. "