Novotel Strasbourg Centre Halles

"The hotel is very old and poorly maintained, and unfortunately, it looked nothing like the photos online. The room was in a condition that I found unacceptable, particularly in terms of cleanliness and overall hygiene. There was a strong musty smell, the carpet was visibly dirty, and the bathroom had an unpleasant sewage-like odor. I had booked three nights but decided to leave after the first night. As guests from the Gulf region, we have particularly high standards and specific expectations when it comes to cleanliness and hygiene, and unfortunately, this hotel did not meet those standards at all. The one positive aspect was the reception manager, who personally assisted us when we checked out. After we explained the situation, she was extremely understanding and handled everything professionally and respectfully. She genuinely deserves our appreciation and thanks for the way she resolved the situation. Unfortunately, despite her excellent service, I would not stay at this hotel again."

"This hotel should not have 4 stars, but rather 3. The rooms are comfortable, but old, as is the entire property; the carpeting has many stains, the elevators appear not to have safety sensors to prevent the doors from closing, and the car park (shared with the adjacent shopping centre) has very narrow parking spaces and a strong, persistent smell of urine. The worst part, however, was seeing a mouse in the dining/breakfast area. After reporting it to the staff, I was told that they were aware of the problem but that there was nothing they could do about it. I would point out that the kitchen doors are swing doors, meaning that a mouse could easily have entered the kitchen as well while staff were passing through. The response I received is unacceptable and does not comply with basic health and hygiene standards."

"Great location, great breakfast, room a bit "dated" and in need of renovation with some damaged parts (see photos). Damaged elevators and common areas in need of review. Good value for money."